Chastleton Medical Group

Thank you for providing such excellent service today. The receptionist demonstrated professionalism and genuine understanding throughout my visit. I really appreciate the care shown by the clinical..

Excellent service. Given the pressures facing the NHS and financial constraints, the team clearly makes a genuine effort to provide good care. The staff members are pleasant and willing to assist,..

The practice seems unable to manage even the most basic operations, with the past decade showing consistent decline. There have been staffing changes accompanied by concerns raised directly with..

Had blood work done for the driving authority. The healthcare professional seemed dismissive and did not engage with my questions. I would not recommend this practice to others and suggest..

Excellent practice with outstanding receptionists who are always willing to help. The clinical team members are compassionate and genuinely invested in patient wellbeing.

Excellent experience from start to finish. I completed an online form and received an appointment within five days. When I arrived, I was seen promptly at my scheduled time. The appointment itself..

Very poor experience at this surgery. This practice was previously considered excellent but appears to have declined significantly. Contacting the surgery by telephone proves challenging, and..

The team here is wonderful and the clinical professionals are outstanding.

Generally a satisfactory practice, however I have not yet been offered a particular vaccination and the surgery appears to have progressed to administering vaccines to the next age bracket.

Extremely disappointing experience. Unless you can predict health issues well in advance, this service is not practical for urgent needs. The website is confusing and unclear about how to access..

The updated appointment system has made it considerably more convenient for patients to access care, eliminating the need to queue for extended periods only to find that slots are..

Just attended for my vaccination appointment. Received a warm and welcoming greeting - the procedure itself was excellent and I was given clear information throughout. The whole experience was so..

This practice is frustrating to deal with. The telephone system is difficult to navigate, with limited lines and automated responses. Calling from a pay-as-you-go mobile can be expensive due to the..

I recently joined this practice, but I found the customer service to be disappointing. The appointment system does not offer advance booking options. I was advised to contact an alternative service..

Absolutely excellent practice with a strong reputation and pleasant healthcare professionals. The reception team were welcoming and supportive. Much appreciated.

I have found it difficult to access appointments with a GP at this surgery. The waiting time for available slots has been considerable. I am uncertain about the current state of services at this..

Outstanding medical facility. Couldn't ask for better support. The team throughout demonstrates consistent kindness, excellent organisation, and genuine patience with patients.

It has been extremely difficult to secure an appointment. After attempting to book for an extended period, I have made no progress. The standard response received has been that no slots are..

Difficulty obtaining an appointment has been a source of considerable stress.

A decent practice when appointments are available, though the phone lines tend to be overwhelmed during peak morning times and the online booking system operates on a first-come-first-served basis..