Bartholomew Medical Group

Contacted the practice to arrange an appointment for my infant who required assessment due to a respiratory illness. The receptionist indicated that no appointments were available and declined to..

The reception team has consistently been welcoming and pleasant. Scheduling appointments has been straightforward without any issues, and waiting times have been reasonable. The entire staff have..

The telephone appointment system is extremely disappointing, with lengthy waiting times followed by disconnections occurring repeatedly.

Have always been satisfied with the practice and its team. Would have awarded the highest rating if not for difficulties experienced with the telephone system.

During my appointment, I was advised to contact a smoking cessation service and informed about potential health risks associated with smoking. However, this advice was not relevant to my situation,..

The wait time to reach someone for a consultation extends well beyond an hour and a half.

I can only give one star because lower ratings are not available. The reception staff member displayed poor customer service skills, coming across as aggressive, confrontational, and indifferent...

Completely lacking in compassion and understanding. No assistance provided. No progress toward identifying the underlying issue. Would not recommend relying on this practice.

A family member who recently experienced a serious health event contacted the surgery to speak with a clinician. They were advised that someone would return their call. However, the call has not yet..

This practice is disappointing. It takes numerous attempts to reach them by phone, and when contact is made, the support provided is minimal. The experience makes things considerably more difficult..

Getting through is an absolute nightmare, and once you do manage it, it feels like the reception team is actively working against you being able to book an appointment. For instance, I've submitted..

Excellent service. The team were supportive during a challenging period and I felt reassured and well cared for. Commendable work by the staff involved.

There are issues within the system, but the staff members and healthcare professionals are not at fault. The responsibility lies with government policy over the past decade, which has resulted in..

I had a positive experience at the surgery today. I requested a callback and received one promptly. The receptionist was lovely and very helpful throughout the process. I was able to get a..

The reception staff were unhelpful and displayed poor customer service. The telephone service has experienced significant delays.

I have been a patient at this medical group since it opened and have consistently found the staff and practice to be excellent. Appointments have always been readily available and I have been..

While some team members were pleasant, I found others unhelpful. During my appointment, I was told that certain exercises would resolve multiple joint issues, and that findings on my imaging were..

The reception team could be more helpful. Booking an appointment proves to be quite challenging. The clinical staff are generally satisfactory when you eventually manage to see them.

It appears there have been changes to the practice staffing, yet patients have not been informed about who their current family doctor is. I am unable to recall the last time I was able to have an..

It is difficult for the practice to answer incoming calls.