Rising Brook Surgery
JB
Jess B. one year ago • From Google
Bad
If I could rate this practice any lower I would! I attended with a concern about a lip infection that appeared serious and required urgent medical attention, believing I would need prescription medication to address it. I was denied an appointment despite explaining the urgency of the situation. After multiple attempts to resolve this, the staff eventually acknowledged the issue and offered me an appointment the following day, by which point their availability had become limited. The clinician I saw confirmed the infection was significant. I submitted a formal complaint regarding how my concerns were handled and pursued a data access request in August, which remains outstanding as of December, raising concerns about compliance with regulations. More recently, I contacted the practice seeking an appointment for my young daughter regarding a potential skin condition. An appointment was initially offered, but when I mentioned a pre-existing commitment, the staff member withdrew the offer and suggested visiting a pharmacy instead. When I clarified that I would prioritise a medical appointment if advised to do so, I was told no further slots were available that day. Throughout this interaction, the staff member's tone felt dismissive and judgmental regarding my parenting decisions. I am frustrated with the repeated difficulty in accessing appointments for both myself and my daughter, and disappointed by the manner in which I have been treated by staff at this practice.
Lioness L.