SK

St K. 5 years ago • From Google

Rating

Excellent

Staff responded quickly to a medical emergency

I am deeply grateful to the medical professional at the local village surgery for their life-saving intervention this week. I experienced a severe allergic reaction following multiple insect stings while in a remote rural location, far from emergency hospital services. The situation was life-threatening and required immediate medical attention. The receptionist at the surgery demonstrated excellent judgment in alerting the doctor to my situation, and the doctor responded with remarkable speed. Throughout the emergency, their clinical competence, manner, and professionalism were exceptional. Despite my altered state of consciousness, I could perceive their calm reassurance and clear explanations of the treatment being administered. Their swift medical interventions, combined with assistance from emergency responders and paramedics, were instrumental in saving my life. I have been told that without this prompt attendance and care, the outcome would have been very different. The subsequent care provided by the ambulance service and the hospital emergency department was also of a high standard. I am profoundly thankful to everyone involved in my care during this critical incident.

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