JR

J R. one year ago • From Google

Rating

Bad

Staff rushed through call without listening to concerns

I recently called the local GP practice and found the experience to be quite disappointing. When my call was answered, I felt the response was unhelpful and unwelcoming from the start. The person I spoke with came across as dismissive and appeared keen to conclude the conversation without giving it proper attention. There was minimal courtesy shown throughout the interaction, and my concerns were not properly addressed or given any meaningful consideration. The lack of engagement and dismissive approach left me feeling frustrated and let down. It is troubling that a healthcare service, which should prioritise care and support for patients, would handle interactions in such an indifferent manner. The overall experience fell short of what I would expect, and I am dissatisfied with the service provided. A more considerate and attentive approach would help patients feel genuinely heard and supported, qualities that were notably absent during this encounter.

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