Thaxted Surgery
J R. one year ago • From Google
Bad
Staff rushed through call without listening to concerns
I recently called the local GP practice and found the experience to be quite disappointing. When my call was answered, I felt the response was unhelpful and unwelcoming from the start. The person I spoke with came across as dismissive and appeared keen to conclude the conversation without giving it proper attention. There was minimal courtesy shown throughout the interaction, and my concerns were not properly addressed or given any meaningful consideration. The lack of engagement and dismissive approach left me feeling frustrated and let down. It is troubling that a healthcare service, which should prioritise care and support for patients, would handle interactions in such an indifferent manner. The overall experience fell short of what I would expect, and I am dissatisfied with the service provided. A more considerate and attentive approach would help patients feel genuinely heard and supported, qualities that were notably absent during this encounter.
I have nothing but praise for all the staff at this practice. I couldn't believe I received a phone call in the evening from a clinician who was kind and put my mind at ease. The reception team are..
Thaxted Surgery
Mishy M.
This practice falls significantly short of expected standards regarding patient care and duty of care obligations. The approach taken by both reception and clinical staff appears dismissive and..
Thaxted Surgery
Mitchell M.
I recently visited a local doctor's surgery and had the pleasure of receiving excellent service from a member of the clinical team. From the moment I walked in, I was greeted with a warm and..
Thaxted Surgery
jenny g.
I attended this practice last year and have continued to receive care here since then. The entire team is wonderfully warm and supportive, creating a genuinely friendly atmosphere. I would certainly..
Thaxted Surgery
Harry E.
Throughout the decade that my spouse and I have been registered at this practice, we have consistently experienced outstanding service from all members of the team. We feel fortunate to benefit from..
Thaxted Surgery
Ron B.
The finest medical practice I have ever had the opportunity to be a patient at.
Thaxted Surgery
Geraldine T.
The practice demonstrates wonderful kindness and excellent organisation. They are doing outstanding work. Much appreciated!
Thaxted Surgery
Aimie D.
Excellent medical practice with a welcoming atmosphere and efficient service. The reception team were particularly pleasant and accommodating. Much appreciated.
Thaxted Surgery
Jay S.
What a fantastic caring practice. All of the staff, the lovely receptionists, clinicians and nurses are all wonderful. We are very fortunate to have such an excellent surgery in our area! A special..
Thaxted Surgery
Anna R.
I'm so fortunate to have access to this practice! The entire team, from front desk staff to clinical professionals, are all wonderfully friendly and approachable! My daughter even enjoyed her recent..
Thaxted Surgery
Ross P.
It is consistently difficult to obtain an appointment at this practice.
Thaxted Surgery
Esam B.
Excellent NHS public service provided by the clinical team and all staff members.
Thaxted Surgery
H B.
I was deeply upset by how I was treated during a phone call this afternoon. The first time I have ever ended a phone call feeling tearful. The receptionist was very rude to me, hurried me off the..
Thaxted Surgery
Kathleen B.
Excellent, I feel fortunate to have access to such a high-quality practice with a wonderful team throughout. Much appreciated.
Thaxted Surgery
Greg G.
Recently relocated to the area with a family health history to monitor. Was informed that blood tests would be arranged. Attended the appointment on Wednesday and could view the results through my..
Thaxted Surgery
karen t.
I was referred for an imaging scan and had to wait approximately seven days to receive the results. Upon contacting the practice to inquire about my findings, I was given the information, however it..
Thaxted Surgery
Jack G.
I have experienced significant frustration with my interactions at this surgery over an extended period. The reception staff have often seemed dismissive and unhelpful, particularly when I have..
Thaxted Surgery
Matthew P.
I'm writing this review on behalf of my mother, who felt let down by her recent experience with a member of the nursing staff at the practice. She had scheduled an important routine annual health..
Thaxted Surgery
Christina I.
The entire team, including clinical staff, support personnel, receptionists and all other members of the practice, delivered an excellent standard of care and service. Thank you.
Thaxted Surgery
Minerva F.
I attended an appointment this morning to review the results of a blood test from several weeks prior. As I had limited availability due to upcoming travel plans, I was keen to obtain the results..
Thaxted Surgery
Jane C.