KE

Kat E. one year ago • From Google

Rating

Bad

Staff screamed at me for records

I would rate this medical service even lower than one star if possible. When I sought my medical documentation to consult a neurologist regarding my epilepsy treatment in Australia, I was shockingly verbally abused by a staff member. Not only did she refuse to release my records, but she also prevented me from escalating the matter to management. Legally, healthcare providers are mandated to provide medical records upon request. The staff's conduct was absolutely appalling, and I am definitely filing a formal complaint with the NHS. This practice demonstrates zero commitment to patient care and should be completely avoided.

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