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Najma N. 7 months ago • From Google

Rating

Excellent

Staff take time to listen and explain clearly

I have been a patient at Claremont Medical Centre for some time and have found my overall experience to be very positive. The clinical staff I have encountered have demonstrated professionalism, patience, kindness and respect. They make an effort to listen carefully and communicate information in an understandable way, which helps me feel supported and valued. The front desk team can be quite stretched during peak times, particularly in the morning, but generally they are courteous, helpful and do their best to assist patients. Booking appointments within a short timeframe can occasionally be challenging, which appears to be a common issue across GP practices in the London area, though the actual consultations tend to run smoothly once you are seen. The practice premises are well-maintained and user-friendly, and I appreciate the option to choose between in-person visits and telephone consultations based on individual circumstances. The appointment confirmation reminders are also a useful feature. I am satisfied with the standard of care I have experienced at Claremont Medical Centre. The professionalism of the team and their compassionate approach have made a meaningful positive impact on my care.

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