Westwood Clinic
Natalie S. 5 months ago • From Google
Bad
Staff unprepared and dismissive during appointment
I had a very distressing experience at this surgery recently. I attended for routine measurements and blood tests, but encountered a staff member who appeared unprepared and had not reviewed my medical records beforehand. Given my anxiety, I require a straightforward and explicit communication style, yet the staff member came across as dismissive and appeared to smirk when I requested my measurements in a particular format needed for an assessment. When I attempted to address this behaviour, the response became defensive, and conversation shifted to focus on my companion rather than engaging with me directly. The situation became increasingly stressful, leading me to hyperventilate and lose my ability to speak. Rather than pausing to provide support or removing the source of my distress, a second person was brought in and the blood test continued while I was visibly upset and in significant distress. Subsequently, I was encouraged to schedule additional appointments despite still being unable to communicate. The care provided lacked compassion and did not reflect a sensitive approach to vulnerable patients. If you experience anxiety or have particular vulnerabilities, I would advise caution. This represented a significant shortfall in the standard of care I received.
I would advise caution when booking an appointment at this clinic. There is a female doctor working here whose name starts with R. In my experience, I found her manner to be dismissive and felt that..
Westwood Clinic
Thomas M.
This GP surgery is excellent. They have successfully addressed my wife's shoulder issue, which had previously been dismissed under the former management. I am very grateful for their help.
Westwood Clinic
Ann B.
Had an in-person appointment today with other patients present in the waiting area. The appointment scheduling process worked smoothly without any issues.
Westwood Clinic
Paul W.
The service fell short of expectations, which aligns with recent performance assessments that have raised concerns about this practice.
Westwood Clinic
D E.
The clinical team did not provide the level of care I expected. I found the staff interactions to be dismissive and unhelpful.
Westwood Clinic
Latana H.
I think most of the staff members are nice there. Two of them sadly I don't know their names, both with blonde hair, one is slimmer, and both handle the phone duties. I needed urgent guidance..
Westwood Clinic
Maureen B.
I have been a patient at this practice for many years and have consistently received excellent care throughout my time here. The reception staff are invariably welcoming and supportive, the nursing..
Westwood Clinic
Illuminati O.
Attempting to schedule an appointment with the practice requires calling precisely at 8 in the morning, which seems quite restrictive.
Westwood Clinic
Zivile Z.
The medical professionals at this practice were not satisfactory.
Westwood Clinic
Marv B.
I was with the practice for nearly a year but never managed to get an appointment to see a clinician. Despite this lack of face-to-face consultation, I was prescribed various medications without a..
Westwood Clinic
Joe M.
The receptionist's service was disappointing. However, the clinician I eventually spoke with was pleasant and helpful. I was puzzled by the request to collect an appointment letter in person from..
Westwood Clinic
baktash p.
I found the service to be extremely poor. I believe the practice warrants an inspection, as I would not recommend contacting them if you are seriously unwell, given my concerns about the level of..
Westwood Clinic
Tomas M.
Terrible experience overall. Obtaining an appointment requires significant effort. Arranging blood work presents additional challenges. Face-to-face consultations appear unavailable. The practice..
Westwood Clinic
Collette S.
Absolutely shocking, it's nearly impossible to obtain an appointment! The reception team come across as dismissive and discourteous.
Westwood Clinic
Valerie M.
The receptionist was very helpful and I managed to get an appointment within an hour. A clinician contacted me shortly after that and my medications were delivered to my door quickly. Thank you to..
Westwood Clinic
Ana S.
I've noticed quite a few critical reviews on this platform, which has caught my attention. My own telephone interactions have been mixed rather than consistently poor or consistently good. I suspect..
Westwood Clinic
Prakash R.
One of the poorest experiences I have had with a GP practice. Several years ago, the service provided was quite unsatisfactory, however there has been considerable improvement in recent times,..
Westwood Clinic
Winter B.
I was tested for a condition and told I would receive my results by a certain day in the week. When I followed up two days later, I discovered the results had not yet been reviewed. I sought..
Westwood Clinic
jaffar n.
I attempted to contact the practice on multiple occasions, beginning early in the morning, but after waiting for an extended period, I was informed that all appointments for that day were already..
Westwood Clinic
Marino C.
I appreciate the care and support you provided throughout my medical treatment and the way your entire team assisted me, from clinical staff to administrative personnel. You are all wonderful.
Westwood Clinic
Jatinder J.