Clarkson Surgery

I have always had a positive experience at this practice. The staff who handle appointments are lovely, and I am very satisfied with my doctor. They are wonderful and show genuine care.

The staff members are courteous and professional, however I experienced considerable frustration with the telephone system. After waiting an extended period in the queue, I disconnected the call and..

This practice is concerning regarding how administrative staff appear to have accessed my medical records when discussions with my clinician should remain confidential.

My mother sought assistance from the practice over an extended period regarding abdominal discomfort. Unfortunately, her condition progressed to the point where hospital intervention became..

I would be more likely to consider using your service if telephone calls were answered more promptly.

Following your response to a previous patient suggesting they reach out to the surgery if they wanted to discuss the matter further, I found myself questioning how anyone is supposed to make contact..

This practice has fallen short of expectations. It appears they have limited capacity to address patient concerns directly. When I attempted to arrange an appointment regarding an ear issue, I was..

Our young child was experiencing breathing difficulties and we were directed to this practice by a local pharmacy. Upon arrival, we were informed that walk-in appointments were not available. While..

The reception team at this practice creates an unfortunate impression of being more preoccupied with their own conversations than attending to patient needs. The atmosphere at the front desk can..

The telephone system is frustrating to use. I experienced a lengthy wait time while in the queue, which was disappointing.

I attended this GP surgery for 18 months before receiving an incorrect diagnosis. Information was recorded in my medical notes that I felt was inaccurate. Based on my experience, I would recommend..

Frustrating experience attempting to schedule a GP appointment over the past couple of weeks. Each time I've tried, I've been met with a message indicating the booking system has reached capacity...

The healthcare professional was organised, courteous and provided clear explanations throughout the appointment.

It is consistently difficult to reach the practice, obtain an available appointment slot, or connect with someone for assistance.

I had a disappointing experience during my recent visit. Although I haven't had problems before, I felt I was treated poorly on this occasion. I had been attempting to reach the practice since..

Had to call the surgery and experienced a lengthy wait of around 30 minutes, only to be advised to contact them again the following day.

Had an appointment today with a young member of the clinical team who was professional and reassuring. They took time to listen to my concerns.

There's a lot of discussion about the quality of healthcare experiences, and I felt compelled to share what happened to me recently. I hadn't visited my GP for a decade due to a previous surgical..

Generally the service provided is of a good standard, however I had a concerning experience in June when I attended an appointment regarding significant pain in my hip and groin area. During the..

I am dissatisfied with the waiting experience.