North House Surgery

I really appreciate the efforts of the entire team who carried out my husband's test despite him arriving an hour late for his appointment. Thank you for your continued dedication and excellent..

The telephone service experiences high demand during morning hours, making it difficult to get through. Appointment availability appears limited.

Thank you to each and every one of you, especially the staff member who supported me during a difficult period last year. I don't know where I would be today without that help. I have total respect..

The reception team are welcoming and respectful, providing appointment times that suit your circumstances. The clinical staff are skilled and the practice offers valuable additional services..

My elderly relative lives independently and I provide support from overseas as much as possible. I have consistently found the practice team and clinicians to be exceptionally supportive and the..

The published opening hours appear to be inaccurate, as the practice was unexpectedly closed on a recent date without any notification displayed on the website. Like other patients have noted, the..

The practice has cancelled my appointments on multiple occasions.

I've been attempting to reach the practice throughout the day, but the line keeps indicating it's closed. It's already past mid-afternoon on a weekday, which seems unusual.

The team members demonstrate genuine kindness and compassion. However, their efforts are constrained by the limitations of the current systems in place. The online medication ordering platform..

The appointment system seems problematic. There are rarely any slots available that suit working schedules, making it difficult for those unable to arrive early in the morning. Patients are..

Called early this morning and managed to secure an appointment shortly after, which was excellent service.

Attempted to book an appointment by calling on multiple consecutive days, only to wait in a queue for an extended period before being informed that no slots were available, though an alternative..

I requested a fitness note from this practice. The copy I received was of poor quality, with a stamp that was difficult to read and smudged. My employer did not accept it. I asked for a replacement..

The service tends to be sluggish. There are consistently significant delays, often exceeding half an hour. Availability for appointments appears to be quite limited. Overall, the experience has been..

Extremely competent and well-conducted.

It can occasionally be challenging to reach the practice by telephone, however North House Surgery has proven to be quite responsive and supportive in my experience. I've also appreciated having..

An excellent experience today with friendly, professional and effective reception staff, and a personalised and compassionate approach from the clinician. Many thanks for a great service during..

The entire team here provides excellent service.

I had a disappointing experience with the reception team today. When I called, I was initially first in the queue, though I recognised they were busy. However, the call was disconnected shortly..

Following a week of significant back discomfort, I attended a physiotherapy appointment. After performing some forward and backward movements, I received two printed pages containing exercises and..