Binfield Road Surgery
5 months agoCain K. 10 months ago • From Google
Bad
Staff were consistently rude and dismissive
I have been registered with various GP practices throughout my time living in London since 2010. My experience at the practice in question has been considerably more negative than at other clinics I have attended. The team members have often come across as unprofessional and unwelcoming, and the clinicians have not always demonstrated a genuine willingness to engage with my concerns as a patient. On several occasions, I raised questions about a particular medication in relation to managing my symptoms. Rather than receiving clear clinical reasoning or being offered alternative options, I received responses that seemed inaccurate regarding the availability and prescribing of this treatment in the UK. These responses left me feeling dismissed and concerned that my genuine health needs were not being taken seriously. During one consultation, after I indicated I wished to discuss multiple health matters, the appointment ended abruptly in a manner I found distressing and disrespectful. This experience was notably different from my interactions at other GP practices, where such situations have been handled more professionally and considerately. Whilst I recognise that general practice involves significant pressures, this does not justify providing misleading information or responding to patients with hostility. The standard of care I received fell short of what I would expect from an NHS service and raised questions about whether professional standards were being upheld. I would encourage this practice to reflect on the experiences patients have reported. Those seeking medical care deserve to be treated with respect, honesty, and professionalism. I do not intend to return to this clinic and would advise others to carefully consider their options.
Binfield Road Surgery
5 months agoWe are really sorry that you have had a disappointing experience with us, but thank you for taking the time to provide feedback, as you can only improve when you know about the problems! If you would like to get in touch to discuss this further, our email address is [email protected] and mark it for our Patient liaison officer. The team at Binfield
Not my nearest practice, but I'm confident I wouldn't receive the same exceptional level of care at other surgeries. The front desk staff are consistently warm and understanding. The clinical team..
Binfield Road Surgery
Alister P.
The entire team at this practice demonstrates a welcoming, supportive and competent approach to patient care.
Binfield Road Surgery
Mateusz K.
Outstanding care. Compassionate and professional approach consistently demonstrated at every visit.
Binfield Road Surgery
Akanksha G.
The team demonstrated a warm, welcoming demeanor and provided excellent support throughout my visit.
Binfield Road Surgery
S R.
The surgery demonstrates strong organizational practices. My interactions with the clinical staff have been varied in approach. One practitioner tends to address individual concerns sequentially..
Binfield Road Surgery
Suzie S.
I have been a patient at this practice for over three decades. The reception team members are consistently wonderful and maintain excellent professionalism. The clinical staff are lovely, and the..
Binfield Road Surgery
Harriet B.
After relocating recently, I was searching for a new GP practice to register with. I selected this surgery based on its excellent reputation and am delighted with my choice. The entire team,..
Binfield Road Surgery
Fei B.
Exceptionally welcoming and supportive!
Binfield Road Surgery
3D T.
Received excellent customer service from the staff member who assisted me. They maintained a friendly demeanor throughout and demonstrated genuine helpfulness to everyone. Highly recommended!
Binfield Road Surgery
laura t.
The entire team at this practice, including both reception and clinical staff, are wonderfully friendly and approachable. They consistently demonstrate a welcoming attitude and are always willing to..
Binfield Road Surgery
Acacia C.
Extremely supportive and quick to respond.
Binfield Road Surgery
Sara I.
I have had a positive experience at this practice over the couple of years that I have been attending.
Binfield Road Surgery
Felicity A.
Truly an outstanding medical practice that I would highly recommend.
Binfield Road Surgery
Amanda H.
I had an excellent appointment today. The clinician I saw was patient, knowledgeable, and helpful, and was willing to address multiple concerns I had. I'm very grateful for the quality of care..
Binfield Road Surgery
Kelli K.
I've consistently received good service at the surgery on Binfield Road, but I encountered a minor issue (partly due to my own mistake when using the NHS App) that might have led to an unnecessary..
Binfield Road Surgery
Maia F.
I have relocated frequently throughout the UK and attended numerous general practices, yet I have never encountered one that demonstrates such genuine concern for patient wellbeing as this practice...
Binfield Road Surgery
Emma A.
An excellent medical practice with a wonderful team throughout. The entire staff, including those at the front desk and clinical personnel, are consistently helpful and attentive. I truly value the..
Binfield Road Surgery
Hilary G.
The front desk team demonstrated good knowledge and provided excellent assistance.
Binfield Road Surgery
Marek M.
I feel very fortunate to have access to this practice as my neighbourhood medical centre. The team here is genuinely excellent, and I particularly appreciate the front desk staff who consistently..
Binfield Road Surgery
cain k.
I have been registered with various GP practices throughout my time living in London since 2010. My experience at the practice in question has been considerably more negative than at other clinics I..
Binfield Road Surgery
Hannah A.