Binfield Road Surgery
8 months ago CK
Cain K. one year ago • From Google
Bad
I have been registered with various GP practices throughout my time living in London since 2010. My experience at the practice in question has been considerably more negative than at other clinics I have attended. The team members have often come across as unprofessional and unwelcoming, and the clinicians have not always demonstrated a genuine willingness to engage with my concerns as a patient. On several occasions, I raised questions about a particular medication in relation to managing my symptoms. Rather than receiving clear clinical reasoning or being offered alternative options, I received responses that seemed inaccurate regarding the availability and prescribing of this treatment in the UK. These responses left me feeling dismissed and concerned that my genuine health needs were not being taken seriously. During one consultation, after I indicated I wished to discuss multiple health matters, the appointment ended abruptly in a manner I found distressing and disrespectful. This experience was notably different from my interactions at other GP practices, where such situations have been handled more professionally and considerately. Whilst I recognise that general practice involves significant pressures, this does not justify providing misleading information or responding to patients with hostility. The standard of care I received fell short of what I would expect from an NHS service and raised questions about whether professional standards were being upheld. I would encourage this practice to reflect on the experiences patients have reported. Those seeking medical care deserve to be treated with respect, honesty, and professionalism. I do not intend to return to this clinic and would advise others to carefully consider their options.
We are really sorry that you have had a disappointing experience with us, but thank you for taking the time to provide feedback, as you can only improve when you know about the problems! If you would like to get in touch to discuss this further, our email address is [email protected] and mark it for our Patient liaison officer. The team at Binfield
Felicity A.