The Phoenix Practice
SL
Sienna L. 7 years ago • From Google
Bad
I had a very negative experience with the staff, who I found to be discourteous and unhelpful. The registration process was unnecessarily complicated, and there was a lengthy waiting period of approximately three weeks before being able to see a clinician after registration. Additionally, a nurse appointment had to be scheduled beforehand, as direct access to a doctor was not permitted. This restrictive approach felt counterproductive, particularly when already dealing with health concerns. I attempted to book a same-day appointment for my young child by calling in the morning, but the practice would not schedule one until a clinician had conducted a telephone assessment to determine whether an in-person visit was warranted. I found this approach problematic, as I felt a proper evaluation could not be conducted over the phone, and I was concerned about the implications for my child's care. Due to my dissatisfaction with these procedures and policies, I chose to register elsewhere. In my situation, I ultimately took my child to accident and emergency, where they were diagnosed with a respiratory condition requiring immediate antibiotic treatment. I would caution others considering this practice, as the appointment system and access procedures caused me significant frustration and concern about the quality of care available.
Sunny A.