South Hornchurch Medical Practice
TW
Talitha W. 2 years ago • From Google
Bad
I am a local resident living opposite this centre and have used its services since childhood. Both as a resident and patient, my household has had significantly more reasons to lodge complaints over the past five years than throughout the entire preceding history of the facility. The current management and staff come across as confrontational, dismissive, and lacking consideration for those living nearby. The building itself does not appear to serve the immediate community's needs effectively. There is no walk-in clinic, sexual health services, family planning provision, emergency theatre, or dental facilities. Instead, the experience has been characterised by unhelpful and discourteous interactions with clinical and administrative staff. The management and building administration do not demonstrate professionalism or courtesy either. The building obstructs natural light to neighbouring residences, parking restrictions have reduced availability and affected property values, yet residents cannot access services there as compensation for these inconveniences. The resident-facing shutters open increasingly early, with privacy concerns arising from this practice. When I approached staff this morning regarding the early opening times, I was told the shutters were open because operating hours had changed, and was directed to contact the building manager. However, I was then informed I could not enter as the facility was not yet open, despite being told moments earlier that they were opening earlier. This contradiction was confusing and unhelpful. I did not receive a satisfactory explanation. I have contacted the relevant NHS trust, who appear reluctant to associate themselves closely with this establishment. My next step will be to escalate my concerns to the appropriate regulatory body.
Sue R.