Bowburn Surgery

I have been a patient at this practice for a considerable time, however since the recent change in management, I have noticed a significant deterioration in the quality of service. The current team..

The service appears to be declining. I experienced a lengthy wait of several weeks just to receive a call, with only a vague time window provided rather than a specific appointment slot. When I..

I was instructed to request a sharps container through prescription. Upon bringing the used container to the practice, I was informed that I could simply exchange it for a replacement at the surgery..

I contacted the practice to arrange an appointment and was informed that I was no longer listed as a patient. When I enquired about when this occurred, I was given a date from some time previously...

Attended for a cervical screening appointment. The clinic was running to schedule and the healthcare professional who conducted the procedure helped me feel relaxed and comfortable. They struck a..

My husband was experiencing severe pain and unable to sleep, having tried various approaches without success. We reluctantly contacted the surgery to request an appointment and were offered a..

It is difficult to express how unsatisfactory this practice has been. The reception team can come across as discourteous, unhelpful and resistant, and the quality of care you receive appears to..

I have found the reception staff to be quite unfriendly. On several occasions when I have called to book an appointment or ask a question, I have felt that the person answering the phone has been..

I found this practice to be quite frustrating. When I called last week, after waiting about 10 minutes, I was told that appointments could only be booked online rather than by phone. I proceeded to..

I have had a very negative experience with my GP. I found them to be arrogant, patronising, and difficult to work with. During consultations, they did not listen attentively and would speak over me,..

I requested an appointment with a specialist to examine a sensitive area of concern. The receptionist indicated she would arrange an appointment with a doctor, who would then determine whether a..

Unable to register as a new patient. The telephone service was extremely disappointing. On three separate occasions, I called back as requested and was first in the queue with no one else waiting,..

I wish I could give a zero rating as that would better reflect my experience. The zero would apply to the waiting duration and the clinician. The reception team were perfectly pleasant and..

I had to wait several weeks for a routine appointment, only to find it was scheduled with a practitioner rather than the doctor I had requested. During the consultation, I felt the clinician was..

I experienced a lengthy wait time when calling the practice, spending half an hour in the queue before reaching someone.

Not a positive experience with the medical team at this practice.

The service has been disappointing, with promised telephone callbacks not materialising and difficulty obtaining face-to-face appointments, with phone consultations being offered instead...

The service was extremely disappointing, and I felt compelled to submit a formal complaint to the practice management. Unfortunately, this complaint appears to have received no attention whatsoever...

The staff members demonstrated a pleasant and professional demeanor, both when communicating by telephone and during my visit. My call in the morning was successful on my second attempt, which took..

The team consistently demonstrates friendliness, helpfulness, and professionalism 👍