Denmark Street Surgery

A very good medical practice that manages to handle busy periods well, with a reliable pharmacy service.

The team members were approachable and made efforts to assist with my needs.

I scheduled an appointment online a fortnight in advance for the earliest available slot. The practice attempted to contact me earlier than my requested time while I was occupied with work..

The practice is quite hectic, though the service pace could be faster.

The staff were pleasant and I was attended to promptly.

I'm sure the medical staff must be tired of seeing me so frequently, but I'm grateful for their efforts in helping to address my health concerns. The reception team has been wonderful as well.

Unable to reach by telephone and no availability for appointments.

I got in touch with the practice today regarding my young child and was able to secure an appointment quite quickly. The healthcare professional I saw was very compassionate and took time to go..

Called early on a Monday morning regarding a respiratory infection. Was able to see a clinician by mid-morning and received appropriate care. By the following evening, there was a noticeable..

Complex issue sorted by an excellent member of the reception team.

The clinical staff are pleasant and approachable, however accessing the practice by telephone is extremely challenging. It would be concerning if someone had an urgent medical need and was unable to..

The practice has significant issues with accessibility. Attempting to secure a doctor's appointment has proven extremely difficult, requiring initial contact with reception staff followed by a..

Always supportive and compassionate. I feel fortunate to be a patient at this practice. Well done to everyone as your role is clearly demanding. People do value the work you do. Thank you!

I have just removed my previous review from five years ago. It feels like the right moment to provide an updated one. I would encourage people to refrain from complaining so much. Times are..

This practice has not met my expectations. The reception staff came across as dismissive and condescending during my interactions with them. I felt my concerns were not taken seriously. The..

The team here are really approachable and provide excellent support whenever you have questions or need to arrange an appointment 👍👍

I have consistently had positive experiences at this practice with excellent healthcare professionals. My only concern is that the telephone lines tend to be quite congested and difficult to get..

I have been attempting for more than a month to arrange a medical review for my condition. I was provided with a month's supply of medication and instructed to schedule a follow-up appointment, but..

I'm aware that medical professionals face criticism these days, but the team here are friendly and the clinicians clearly have good knowledge. The car park facilities are somewhat limited.

The team was welcoming and provided good support.