South Hornchurch Medical Practice

The customer service experience was disappointing. When calling, the staff seemed unfamiliar with the details of my situation and struggled to understand my enquiry. After being placed on hold, the..

I was referred to this centre by my GP but was unable to receive assistance as the issue I was experiencing was not present at the time of my visit. The reception staff made an effort to clarify the..

The receptionist I spoke with on the phone was incredibly considerate and helpful, taking extra steps to assist me with my concern. I was very grateful for the excellent service provided.

The published opening and closing times appear to be inconsistent with when the practice actually operates.

The practice is conveniently situated just a short distance away, being only a few minutes' drive or walk from my location. Despite its position in the area, it does not serve the full catchment..

The dental professional and their support staff member were exceptionally kind and provided helpful assistance throughout the visit.

This practice has not met my expectations. While they may be adequate for straightforward matters, I have found that when dealing with more significant health concerns, the approach from staff..

The waiting period at this practice is notably short. I would choose to attend here rather than visit other walk-in centres in the area.

I've been registered with this practice since 2021, and I can honestly say the staff are always so welcoming and helpful. Over the years, I've noticed a real improvement in the service — it's now..

The staff have consistently demonstrated friendliness and helpfulness. The clinician I saw does not give up on a problem, continuing to investigate until finding a resolution.

I attended this clinic for an ultrasound appointment for the first time. Upon arrival, I approached the reception desk to ask for directions and guidance on where to proceed. I found the manner in..

I brought my young family member in who had been experiencing throat and ear discomfort. The clinician who saw us was excellent and demonstrated real professionalism. They conducted a thorough..

My elderly mother has received excellent care and support from the practice and its team members. We have great appreciation for this surgery. Please continue providing your professional,..

Attended the clinic and requested an appointment, but was unable to be seen as the practice now operates on a scheduled basis rather than as a walk-in facility. I had expected to be able to wait and..

The surgery advertises opening hours at 8:30, so I called at that time on a weekday morning requesting an urgent appointment, only to be informed that all slots were already allocated. When I..

A member of the reception team creates a stressful and uncomfortable atmosphere during interactions at this surgery. They ask about the nature of medical concerns in a way that lacks privacy, and..

VERY DISAPPOINTING!!! Update — April 2026 (part 1) — this practice continues to deteriorate, and I genuinely have concerns about patient safety here. I am considering making a formal complaint and..

Very nice staff. Thanks to the nursing team for the care and treatment provided! Especially to the two nurses who went above and beyond to help. Thank you so much! God bless you both!

I had a really frustrating experience during my ultrasound appointment. When I arrived, I felt the staff member at reception was quite dismissive. Once I was in the scanning room, the clinician..

I called to register and found the receptionist to be unwelcoming and dismissive. Initially, she attempted to discourage my registration by stating that additional services available at the centre..