Birkwood Medical Centre

A contemporary healthcare facility featuring several internal departments. The team members were accommodating and the premises offer secure parking facilities. The location benefits from..

I am in urgent need of assistance and was disconnected by reception staff while speaking. This felt unprofessional and has left me frustrated about accessing the medical support I require.

I recently paid £80 for a private online consultation lasting 20 minutes. Over the previous two weeks, I attempted multiple times to contact the surgery by phone but consistently found myself far..

Disappointing experience with this practice. The phone lines are frequently unavailable and the staff interactions were unwelcoming.

Was in queue position 3 for over an hour (someone ahead must have had a lengthy appointment) and the desk closed at 3pm (which felt unreasonable). After eventually getting through by phone, it..

The practice maintains good cleanliness and organisation, with a welcoming and approachable team.

I attended my appointment at the local surgery today for a routine screening procedure that I had been delaying for quite some time. The healthcare professional I saw was wonderfully reassuring and..

The morning telephone queue times are frustratingly long. Waiting periods at the practice exceed an hour even with a scheduled appointment slot, despite the reception area appearing quiet. Other..

This medical centre represents a disappointing experience. The practice appears to have retained pandemic-related procedures that continue to inconvenience patients. Access to appointments remains..

My mother required hospital admission due to a condition that I felt was not adequately addressed at this practice. I have also experienced similar frustration with the approach taken towards my own..

I have experienced significant difficulties with prescription management at this practice on multiple occasions. On separate instances, my prescription has not been located, resulting in gaps in my..

If you have the option to seek care elsewhere, it may be worth considering. Accessing appointments can be challenging, and there have been instances where expected callbacks did not materialise as..

The waiting times were extremely long. The reception staff were unwelcoming. The clinical staff seemed overwhelmed, appearing to manage far too many patients with insufficient resources. The..

I have been waiting for considerably longer than expected to speak with reception staff. When I finally made contact, I found the interaction to be dismissive and unhelpful. I was unable to resolve..

Excellent practice! The team created a very welcoming atmosphere and provided genuinely helpful support throughout my visit. The staff demonstrated genuine empathy and understanding without any..

I have been a patient at this practice for many years. When I contacted them about my child experiencing ear discomfort and a high temperature, I was advised to wait for an out of hours service to..

I have consistently been able to secure appointments without difficulty and have not experienced problems with waiting times. I recognise that the practice manages a substantial patient load..

My overall experience with this practice has been disappointing. There appears to be a perception that patients are treated as a burden rather than a priority, and the level of service falls short..

This surgery was disappointing. My husband was unwell and attended this morning, but found the doors closed, so he returned in the afternoon hoping to be seen. However, the receptionist informed him..

I have been attending this medical centre since childhood, during an era when continuity of care with a familiar practitioner was the norm. The practice has experienced a notable decline in service..