Priors Field Surgery

I have to be honest, I have been a patient at this practice since 2004 and over the last year or so they have become significantly more efficient and their appointment scheduling has improved..

Excellent practice - have been wonderful both with me and my young child! Can always secure an appointment promptly when needed and the team have consistently shown understanding and care; they..

I'm puzzled by what's changed at this practice, as it was previously excellent. Unfortunately, the situation has deteriorated significantly. Securing an appointment has become difficult, and phone..

The practice has historically maintained high standards with patient welfare as its priority. The main area of concern previously was the condition of the waiting area. Following the recent..

I can only give this one star because a lower rating is not available. The experience was extremely disappointing. Obtaining an appointment proved very difficult, and there were inconsistent..

I previously had a very positive experience at this practice. However, my recent visits have been frustrating due to difficulty securing appointments and having scheduled slots cancelled. While I..

I've had considerable interaction with the practice over the last few months. The front desk staff have consistently demonstrated politeness and helpfulness, though there's always room for a bit..

Had a scheduled phone consultation regarding my medication. After waiting for over an hour, I received a message indicating the healthcare provider had attempted to contact me without success. I..

I attended for an ECG appointment. I arrived earlier than necessary, and the receptionist kindly suggested I wait as there was a possibility I might be seen sooner, which I appreciated. I then sat..

A very disappointing experience overall. The front desk team were unhelpful, and the clinical staff fell short of expectations. Following a recent hospital discharge from abroad, I returned to the..

The receptionist's manner was unwelcoming and confrontational. Their demeanor suggested a lack of genuine engagement with patients.

There has been a significant improvement in the service this year. The team members are pleasant and professional. The online appointment system works well.

I struggled to reach the surgery as the line was constantly engaged, and when I finally managed to connect, I was kept waiting for an extended period before the call disconnected. This was..

The clinical staff members are genuinely pleasant and approachable. The reception team are generally welcoming, though a few can come across as a bit curt. The overall care provided is of good..

Since the practice changed management, I can only offer positive feedback. My child who has additional needs and naturally finds appointments challenging has been seen by staff who have been..

Following the change in management, the practice has consistently been unable to have my prescription ready when I attend my appointments, and there has been a lack of communication regarding this..

It is extremely difficult to obtain an appointment at this practice. When contacting them, the standard response tends to be a referral to alternative services, even after waiting in a queue. This..

I recently used the online query service that has recently been introduced at the practice. The system is straightforward to use, and I appreciated not having to spend time waiting on the telephone...

I had concerns about my experience when requesting a specific travel vaccine for an upcoming trip. I was initially directed to obtain the vaccine through a private pharmacy, but when I referenced..

I have only been with this practice for a few months and I must say the clinical team are excellent. The front desk staff are incredibly supportive, and on the two occasions I have required..