Eastgate Medical Group

I contacted the surgery today regarding a minor skin concern affecting my face. The receptionist was friendly and accommodating, recommending that I capture an image of the affected area and..

The clinical team and support staff, including those in administrative and dispensary roles, have consistently demonstrated courtesy and professionalism throughout my interactions with them. They..

Attended to collect a prescription and was informed by reception staff that it was available at the pharmacy without verifying this information first. Upon visiting the chemist, the prescription was..

The team demonstrated helpfulness and professionalism despite challenging circumstances, with clinical staff consistently providing comprehensive assessments during appointments.

Outstanding surgery with a thoughtful, compassionate and highly professional approach.

Unable to reach anyone by telephone despite multiple attempts to contact the practice. When reception staff finally answered, they were unhelpful and unable to provide an appointment. Frustrated..

I was on holiday in a coastal area for a month and also in the process of relocating between regions when I unfortunately experienced a serious accident that required a two-week hospital stay. The..

Contacted the surgery for the first time following my relocation to the area shortly after 8.30am. There was a queue of 39 ahead of me. I selected the callback option and received a response..

I have no complaints regarding the surgery itself or the team members there. However, I do find the technological systems quite frustrating. When I submit my prescription request online, I'm..

I'm very pleased with the calibre of care provided by this practice, particularly given its location in a smaller community. The service has been excellent across all areas.

I misplaced my respiratory medication in the queue system on the 20th, which has been frustrating given my existing health challenges. I was unwell and unable to obtain my prescription refill for a..

There are many great and wonderful compassionate healthcare professionals practicing at this medical group. One particular clinician stands out to me as being excellent, having really helped me so..

The staff displayed unhelpful attitudes, and on several occasions I felt that my medical history was not properly considered. I find visits to this practice very frustrating.

The medical staff did not seem to take my concerns seriously. Appointments frequently ran significantly behind schedule. I experienced several instances where initial assessments proved inaccurate,..

The doctors and staff at this practice are wonderful and have provided us with significantly more support compared to our previous healthcare provider. We have no complaints whatsoever and are..

All of the staff members I encountered, including those on the telephone, at the front desk, and in the clinical setting, demonstrated kindness, patience, and helpfulness. I am grateful for their..

The receptionist's service fell short of expectations and there were concerns about the reliability of information provided.

My spouse and I received our initial vaccinations approximately twelve weeks prior to writing this review. Following guidance from the NHS website and relevant health authorities, my spouse..

The medical professionals and administrative team at this practice are excellent, and while scheduling appointments can occasionally present challenges, the staff make genuine efforts to accommodate..

Arrived ahead of schedule and was seen by the nursing staff promptly. Received excellent care throughout the visit.