Village Medical Practice
Jill R. one year ago • From Google
Average
Staff were nice, but system's broken
I've awarded a 3-star rating solely due to the staff's courteousness. Despite their pleasantness, the service is absolutely terrible! For approximately six months, I've been attempting to schedule routine blood tests. Each time, I'm directed to a 'care navigator' - a role even the receptionist is unfamiliar with - who instructs me to call back on different days at specific times. The conflicting guidance between the navigator and receptionist is bewildering. I'm proceeding with formal complaints to the CQC, patient champion, and NHS England. Fortunately, I've now been offered a blood test with a pharmacist at an alternative practice during out-of-hours periods. My criticism isn't directed at the staff - I recognize their challenging working environment. Instead, I'm highlighting systemic failures that extend beyond this specific GP practice. I believe more people should voice concerns through appropriate channels. By collectively raising issues with relevant authorities, we might drive meaningful improvements. There's absolutely no stigma in constructive feedback, and patients needn't fear differential treatment. As a nurse advocating for vulnerable individuals, I understand the importance of collective action. We're stronger together, and positive change requires unified effort. Stay safe, warm, and well, everyone x
The reception team's demeanor is completely unacceptable. They are incredibly rude and condescending, speaking to guests in a dismissive manner. It seems they've lost sight of their role and are..
Village Medical Practice
Carolyn T.
Dr. Hindle was a breath of fresh air during my initial consultation. The appointment was incredibly comfortable and relaxed. I felt genuinely heard and valued, with no sense of being hurried..
Village Medical Practice
Jill R.
I've awarded a 3-star rating solely due to the staff's courteousness. Despite their pleasantness, the service is absolutely terrible! For approximately six months, I've been attempting to schedule..
Village Medical Practice
Samantha M.
Dr. Hindle has been an incredible pillar of support for both my family and me, offering unwavering assistance with a gentle, empathetic, and soothing demeanor. I truly cannot express enough..
Village Medical Practice
Karen S.
The medical professional's home consultation proved exceptionally beneficial and educational. My husband received outstanding attention and treatment during the visit.
Village Medical Practice
Claire C.
I am thoroughly impressed with this medical practice. Without exception, every staff member I've interacted with demonstrates warmth, understanding, compassion, and professionalism. Despite..
Village Medical Practice
Gary C.
Anita stands out as an exceptional Practice Nurse, consistently providing compassionate support and offering patients a sense of comfort and confidence.
Village Medical Practice
Karen R.
Gemma provided exceptional service today, and she was truly delightful to interact with.
Village Medical Practice
adam s.
Anita demonstrates exceptional support and provides invaluable assistance to her colleagues. She is truly a remarkable team member.
Village Medical Practice
Ste B.
The physician was incredibly welcoming and competent, taking great care to meticulously examine every aspect of my medical condition. He articulated the upcoming treatment strategy in a..
Village Medical Practice
Anne J.
The medical practice is exceptional. Every staff member is incredibly friendly and performs their duties with excellence. Having relocated here just half a year ago, I can confidently say this is..
Village Medical Practice
Diane T.
The physician has been absolutely exceptional in treating my elderly mother, and I cannot find a single aspect to criticize about their care.
Village Medical Practice
David B.
The front desk employees are incredibly kind and supportive. Given my cognitive challenges, they consistently demonstrate remarkable patience with me. My physician is outstanding, possessing deep..
Village Medical Practice
Jim B.
Arrived punctually and incredibly helpful throughout the entire process
Village Medical Practice
Ashleigh R.
Undoubtedly the most incompetent medical practice I've ever encountered. When I reached out during a critical moment, expressing my urgent need for depression medication, their response was to..
Village Medical Practice
Janet P.
The staff member was absolutely delightful. She was incredibly warm and put me completely at ease. Her assistance was exceptional. I'm grateful to Anita 😊 She provided comprehensive explanations..
Village Medical Practice
Elvietqa E.
This establishment has permanently lost my business.
Village Medical Practice
Kaz S.
OMG, I can't praise this medical practice enough. Throughout the years, I've visited numerous clinics, and as someone managing diabetes and high blood pressure, I've been a frequent patient...
Village Medical Practice
Anna B.
I've had nothing but positive experiences here. The staff is consistently welcoming, the doctors are excellent, and everyone seems genuinely eager to assist patients.
Village Medical Practice
DARREN A.
Fantastic medical visit this morning. The healthcare professional thoroughly walked me through each step, completed the procedure with precision, and clearly outlined how I would be informed about..
Village Medical Practice
Georgia L.