Unity Health - Kimberlow Hill Surgery

Following a challenging phase, Unity Health has made a notable recovery. The updated appointment scheduling process is now functioning considerably better. The team continues to demonstrate..

The team members are approachable and welcoming, however there appear to be significant organisational challenges. It took approximately two months to secure an appointment for a routine health..

Unable to complete administrative tasks such as document signing or returning calls as promised. Service fell short of expectations despite having minimal anticipation.

Called requesting an urgent appointment and received a text message several days later enquiring whether my health issue persisted. This response was not helpful and left me feeling I had no choice..

Disappointing, unprofessional and concerning experience. I would not recommend this practice if you prioritise your health. I was unable to secure an appointment with a clinician, so cannot comment..

The practice operates with minimal effort. Telephone calls for appointment scheduling involve lengthy wait times. Should you arrive late to your appointment, rescheduling will be delayed..

A deeply disappointing experience.

I had a great experience at my appointment today. I called ahead to see if same-day availability could be arranged for my sore throat concern. The clinician was very kind and accommodating, managing..

I have been waiting on hold for nearly two hours without reaching anyone. Another caller ahead of me appears to have been waiting for approximately half an hour. The wait times are frustrating. I..

The reception staff came across as impatient. I visited the pharmacy for over-the-counter medication and was advised to arrange a GP appointment first to confirm what I was experiencing. When I..

Had an early morning appointment with a healthcare professional. As my concern was hearing-related, the clinician demonstrated considerable patience throughout the consultation. The issue I was..

I would advise against using this GP practice. My partner attempted to book an appointment recently and was informed that she was no longer registered as a patient. The practice stated she had been..

I was uncertain about visiting due to the lower ratings I had seen, but I found the experience to be excellent. The front desk team were friendly and responded promptly to my correspondence, and the..

Unhelpful reception experience, I was scheduled for an appointment at 11:20, and after waiting two hours I contacted reception and was informed the clinician would be in touch shortly. When I..

The appointment scheduling system appears quite inefficient. Availability is released on a specific day each week, which means if you need to be seen the following day, you face a considerable wait...

The reception team members are pleasant and accommodating, and they can be reached directly using the contact number available on their online listing. The healthcare provider is also attentive,..

Absolutely wonderful experience, with exceptionally helpful and kind service that went the extra mile. I'm very grateful for all the assistance provided. I would happily recommend this practice to..

I relocated from my previous practice because they were unable to assist with a matter involving coordinated care from another healthcare provider. When I requested an appointment, they were..

I was deeply disappointed with my experience at this practice. After receiving diagnoses for connective tissue and chronic pain conditions with progressively worsening symptoms, I felt dismissed..

I have had mixed feelings about my care overall. While I experienced what I felt were inaccurate diagnoses on multiple occasions, which led me to seek private treatment, my recent interactions with..