JP

Jean P. 4 months ago • From Google

Rating

Bad

Staff weren't understanding when discussing prescription issues

I had a deeply disappointing experience at this practice. The clinical staff displayed unprofessional behaviour during my visit, speaking in a manner that lacked compassion and understanding. Despite recognising that healthcare professionals work long hours, this did not excuse the harsh tone used, which was upsetting to my elderly relative. There appeared to be issues with the prescription system, but rather than offering support and solutions, the staff seemed dismissive of our concerns and did not appear to listen to our perspective. The practice would benefit significantly from additional training for its clinical team on patient communication and dignity, particularly when dealing with older patients. I found the interaction unhelpful and unsupportive when we needed guidance and assistance most. I have attended this practice for a considerable time and have generally been tolerant of previous issues, but this experience felt like a significant step backwards in the standard of care I would expect. The staff seemed more inclined to attribute problems to patients rather than working collaboratively to resolve them. I am very dissatisfied with this visit and feel the practice needs to seriously review how it engages with and supports its patients, especially vulnerable members of the community. This experience has left me questioning whether I can continue attending this practice with confidence.

Other reviews for Gorton Medical Centre