Gorton Medical Centre
Jean P. 4 months ago • From Google
Bad
Staff weren't understanding when discussing prescription issues
I had a deeply disappointing experience at this practice. The clinical staff displayed unprofessional behaviour during my visit, speaking in a manner that lacked compassion and understanding. Despite recognising that healthcare professionals work long hours, this did not excuse the harsh tone used, which was upsetting to my elderly relative. There appeared to be issues with the prescription system, but rather than offering support and solutions, the staff seemed dismissive of our concerns and did not appear to listen to our perspective. The practice would benefit significantly from additional training for its clinical team on patient communication and dignity, particularly when dealing with older patients. I found the interaction unhelpful and unsupportive when we needed guidance and assistance most. I have attended this practice for a considerable time and have generally been tolerant of previous issues, but this experience felt like a significant step backwards in the standard of care I would expect. The staff seemed more inclined to attribute problems to patients rather than working collaboratively to resolve them. I am very dissatisfied with this visit and feel the practice needs to seriously review how it engages with and supports its patients, especially vulnerable members of the community. This experience has left me questioning whether I can continue attending this practice with confidence.
I had a very negative experience at this surgery. During one appointment, I felt that medication was prescribed without proper test results being reviewed first. I also experienced a lengthy wait,..
Gorton Medical Centre
Siduduziwe N.
I find myself struggling to articulate my experience at this practice. It was quite disappointing overall.
Gorton Medical Centre
Pipinka P.
This appears to be a very poorly rated surgery experience.
Gorton Medical Centre
typical c.
I have been a patient at this medical practice for many years and received a letter stating that I needed to contact them to verify my details or risk being removed from their patient list. As..
Gorton Medical Centre
lan r.
The primary care service appears to offer limited value in terms of contributing to the development of the UK healthcare system. I have concerns about the effectiveness of primary care provision..
Gorton Medical Centre
Alice V.
This practice did not meet my expectations.
Gorton Medical Centre
Ali H.
This healthcare professional is excellent at their work. They make a genuine effort to identify the underlying cause of health concerns before recommending treatment. A truly outstanding practitioner.
Gorton Medical Centre
Andrew W.
This medical practice does not meet expectations and I would recommend looking elsewhere. I have concerns about staffing practices at this location. I believe one clinician has been working across..
Gorton Medical Centre
Gemma W.
My father is receiving end of life care. Initially, the practice indicated that a particular medication would not be provided due to cost considerations during his end of life treatment. I have been..
Gorton Medical Centre
Vicki R.
Every time I book an appointment, it seems to get cancelled or I receive a message that the surgery is closed on that day. This has been happening consistently for quite some time now. I've also..
Gorton Medical Centre
Nostradamus 1.
Spending extended periods trying to reach the practice by telephone would be more tolerable if the experience upon connection was courteous and professional. The overall service has been deeply..
Gorton Medical Centre
Sumra A.
It took considerably longer than expected to complete the registration process, requiring multiple submission attempts through different application methods before the matter was resolved.
Gorton Medical Centre
Max B.
The reception staff member was unhelpful and displayed poor customer service. I would hope to see improvements in this area.
Gorton Medical Centre
Muhammad N.
No wonder the reviews are already so low. If there were an option to give less than 1 star, I would have chosen that. Unfortunately, the service is very poor except for the clinical staff, who are..
Gorton Medical Centre
Christine B.
My husband recently had an appointment at the hub where he was seen by a clinician who was excellent with us and explained his results in great detail very clearly, putting him at ease. It's just a..
Gorton Medical Centre
PEPPART S.
This practice consistently demonstrates professionalism and a genuine commitment to patient care. The team members are welcoming and friendly upon each visit, with reception staff particularly..
Gorton Medical Centre
Adam Y.
I attempted to schedule an appointment by calling early in the morning. When I rang, there was a significant delay before anyone picked up, and the person who answered indicated they were having..
Gorton Medical Centre
Jean P.
I had a deeply disappointing experience at this practice. The clinical staff displayed unprofessional behaviour during my visit, speaking in a manner that lacked compassion and understanding...
Gorton Medical Centre
Usman A.
The reception team seemed unaware of appointments when we contacted the practice or arrived for visits. We were frequently told to return at a later time due to lunch breaks, and on other occasions..
Gorton Medical Centre
Shabnam U.
I recently had the privilege of receiving treatment at this practice, and I am truly impressed by the exceptional care I experienced. From the very first appointment, the clinician demonstrated..
Gorton Medical Centre
Fiza A.