Village Health Group East Leake

A deeply frustrating experience. Attempting to reach the practice in the early morning resulted in the call being declined because the lines were overloaded. Subsequent attempts to get through..

I had a very poor experience when I contacted the practice regarding concerns with my medication. I felt that my worries were not taken seriously or given proper attention. I am concerned that this..

I accessed the new online triage system this evening and found it very easy to use. Once I submitted my request, I received a call back within a few minutes from a helpful member of the reception..

I recently attended an appointment with one of the practice assistants, who was very pleasant and demonstrated good listening skills. I have consistently found the standard of care provided at this..

I have found the service to be extremely disappointing. Since July, I have been attempting to secure an appointment without success. The phone lines are frequently unavailable or I experience..

I relocated to the village approximately a year ago and initially had a positive impression of this practice. However, my experience has declined since the introduction of the new online booking..

An excellent practice with healthcare professionals and team members who consistently provide care that exceeds what is typically found at other surgeries in the locality.

The team members are courteous and consistently make an effort to help. I don't visit often, but on the occasions when I've required their services, I've been pleased with the standard of care..

A recent visit for respiratory and sinus symptoms including wheezing and fatigue. An online assessment form was completed on a Monday morning. A pharmacy consultation followed the same day, where..

Received a swift appointment shortly after getting in touch, with an efficient and rapid assessment provided.

Excellent practice in the local area. The reception team were particularly helpful and welcoming! 😃

This has been the most unhelpful and challenging GP practice I have experienced. While the team members are courteous, they appeared unwilling to assist with straightforward administrative requests,..

Extended waiting period, and the clinician did not adequately address my concerns. I am currently experiencing ongoing discomfort and unable to access further care until I am able to secure another..

I attended the practice on a weekday with my partner who has a neurological condition. They required a blood test that had been requested by their specialist team. Following a wait of approximately..

I accessed the online booking system for a minor health concern and was able to secure an appointment in the evening within a few days. The evening slot worked well with my work and family..

The clinical staff at this practice are competent, however accessing appointments through reception has proven to be consistently challenging. My family and I have been patients here for a..

The entire team at this practice are absolutely wonderful. They have consistently made genuine efforts to meet my individual requirements. They have demonstrated considerable empathy throughout and..

It is very difficult to obtain an appointment at a time when one requires medical attention.

I had been experiencing discomfort for quite some time, but after receiving an injection treatment, I finally noticed a significant improvement in my quality of life. Thanks to the care I received,..

Following a significant surgical procedure at the hospital, the local health centre has been responsible for managing my wound care at home, and I would like to express my appreciation for the..