Gladstone House Surgery

The only drawback with their service is that when an appointment has been arranged, there is a lack of communication regarding the booking details.

I am grateful for the support provided by the team at this practice. They have consistently responded to our requirements effectively. Every query or worry has been handled in an appropriate manner..

Had a follow up appointment recently and was seen by a member of the medical team. It felt like the first time I was genuinely listened to during a consultation. The clinician demonstrated real..

The reception staff were unwelcoming. When requesting a repeat prescription, I was told an appointment was necessary and given one several weeks ahead. This appointment was subsequently cancelled,..

This practice has significant issues with appointment availability. The difficulty in securing appointments is a major concern that needs urgent attention and improvement.

I have had a deeply unsatisfactory experience with this practice over an extended period, and this extends to my family as well. I felt overlooked during a medical situation that I believe was not..

A positive healthcare experience at this practice.

Excellent, thank you so much for providing a private and confidential service regarding my family member. They can be quite resistant to advice but thanks to your support they are making progress...

I relocated from another area with four children in my care. At the time, the reception staff indicated that registration couldn't be completed until all of them had undergone medical assessments...

Securing an appointment at this practice proves to be extremely challenging. I attempted to call at 8:30 in the morning over a two-day period. This morning I was fourth in the telephone queue, yet..

Update: I previously had a positive experience with this practice, though I had not attended in person. Following my relocation in early 2021, I managed my healthcare needs through telephone..

I have been attempting to arrange a medication review since July. An appointment was eventually scheduled over a month later, but no contact was made to confirm it. The appointment was rescheduled..

I wish I could give a lower rating than one star. I have had a very frustrating experience with this surgery on behalf of a family member. When attempting to book appointments, the lines are..

I registered at the same time as my partner shortly after we moved to the area. While my partner's registration went through successfully, it appears my paperwork was misplaced during the process...

It is very difficult to obtain available appointment slots at this practice.

It has become difficult to schedule an appointment through traditional methods. The online booking system experiences technical issues, the digital consultation service is not functioning properly,..

Finding it difficult to reach the practice by telephone, with no available slots either currently or further ahead. Experiencing lengthy waits when attending in person at reception, and feeling that..

Unable to secure appointment slots due to frequent call disconnections, referrals to specialist services experience significant delays, the complaints process is inaccessible through online channels..

I submitted an online consultation on Monday which was straightforward and simple to complete. Within a few hours, a clinician called me to discuss the matter and arranged a face-to-face appointment..

Unable to reach a person through the automated phone system, as calls get disconnected before speaking to someone. Visited in person to book an appointment and found the reception area appeared to..