VV

Vin V. one year ago • From Google

Rating

Bad

Stressed receptionist ruined my afternoon visit

I stopped by the office around 4 PM and encountered an uncomfortable situation at the front desk. The receptionist near the entrance — a woman with long dark hair and eyeglasses — appeared visibly overwhelmed and distinctly unfriendly. When I approached and tried to greet her, she disregarded my attempt at communication. She interrupted me mid-sentence and curtly stated, "Excuse me, I need to complete this… if this concerns your appointment, use the self-check-in system over there," gesturing brusquely toward the machine. Her demeanor was devoid of any personal connection, with zero eye contact or basic politeness — just a hurried and dismissive interaction. The reception area represents the initial patient interaction, and many visitors may be dealing with health challenges or personal stress. A small amount of empathy and standard professional courtesy can significantly improve the experience. Regrettably, those qualities were entirely absent during my visit. This encounter left me feeling distinctly unwelcome, and I sincerely hope the medical practice considers implementing additional staff training or support for their front desk personnel.

Other reviews for Bridgewater Surgeries