Bridgewater Surgeries
Vin V. one year ago • From Google
Bad
Stressed receptionist ruined my afternoon visit
I stopped by the office around 4 PM and encountered an uncomfortable situation at the front desk. The receptionist near the entrance — a woman with long dark hair and eyeglasses — appeared visibly overwhelmed and distinctly unfriendly. When I approached and tried to greet her, she disregarded my attempt at communication. She interrupted me mid-sentence and curtly stated, "Excuse me, I need to complete this… if this concerns your appointment, use the self-check-in system over there," gesturing brusquely toward the machine. Her demeanor was devoid of any personal connection, with zero eye contact or basic politeness — just a hurried and dismissive interaction. The reception area represents the initial patient interaction, and many visitors may be dealing with health challenges or personal stress. A small amount of empathy and standard professional courtesy can significantly improve the experience. Regrettably, those qualities were entirely absent during my visit. This encounter left me feeling distinctly unwelcome, and I sincerely hope the medical practice considers implementing additional staff training or support for their front desk personnel.
During my numerous visits over the past seven years, I have had nothing but respect for the medical professionals, including all doctors and nurses. However, my experience is marred by the..
Bridgewater Surgeries
Nicola D.
Absolutely delighted with this medical practice! After registering when we relocated to the neighborhood twelve months ago, they've consistently been prompt with online consultations and addressing..
Bridgewater Surgeries
crystal c.
they're absolutely fantastic, I've had zero problems with them throughout the years. the staff at the front desk and pharmacy are wonderful 🥰 and genuinely care about assisting you :)
Bridgewater Surgeries
Nadia K.
Always managed to secure a timeslot whenever necessary, and encountered several excellent physicians. My sole suggestion would be the benefit of having a consistent doctor for consultations, though..
Bridgewater Surgeries
Kenny B.
Today, I consulted Dr Salma Ahmed for the first time, and it was a truly positive experience. I sought treatment for my tennis elbow, a repetitive strain condition that I had previously addressed..
Bridgewater Surgeries
Verity S.
I can only offer the highest praise for this exceptional medical practice, with consistently outstanding service from the front desk staff, nursing team, physicians, and on-site pharmacy. My family..
Bridgewater Surgeries
Tayo W.
Deeply insightful. Authentic. Compassionate.
Bridgewater Surgeries
Ruk S.
Dr. Johnson's practice is absolutely top-notch. The medical staff is incredibly welcoming and competent, and they consistently provide excellent scheduling options for my children's medical needs.
Bridgewater Surgeries
Dydye D.
I was thoroughly satisfied with the medical care I received and the guidance provided by the doctor to address my health concerns. He was incredibly empathetic, attentive to my anxieties, and..
Bridgewater Surgeries
Murtaza K.
Throughout our nearly two-decade association with this medical practice, we've consistently experienced exceptional service and support. This morning, I had another positive interaction with a..
Bridgewater Surgeries
viren p.
If I could assign a rating lower than zero, I absolutely would. From the initial interaction, the reception staff displayed a dismissive and unhelpful attitude, essentially telling us to seek..
Bridgewater Surgeries
Ajina S.
Successful Procedure... Excellent Care and Patient Interaction
Bridgewater Surgeries
Daniela B.
Absolutely top-notch for the United Kingdom! I wholeheartedly endorse this product and would give it a perfect 10/10 rating if I could!
Bridgewater Surgeries
Mohammed A.
Disappointing customer experience with subpar service quality.
Bridgewater Surgeries
Rajan N.
I've been struggling with this general practice since registering recently. This marks my 4th appointment with the same clinician regarding my ongoing mental health challenges since late October..
Bridgewater Surgeries
cheryll s.
I feel incredibly fortunate to be a patient at this medical practice. Every single staff member, from the front desk to the physicians, is exceptional. Whenever I need urgent medical attention, I..
Bridgewater Surgeries
David H.
Exceptional medical attention and service provided by Dr Mandip Thiara and Nurse Kim Imberg. Much appreciation.
Bridgewater Surgeries
Katie M.
Exceptional medical procedure! The staff demonstrated incredible compassion, professionalism, and genuine care throughout my entire experience.
Bridgewater Surgeries
Anonymouse
My mother was very anxious and the Nurse Sue was very helpful and understanding, not to mention, fantastic at her job. She was able to withdraw her blood with the minimum of fuss and quickly and..
Bridgewater Surgeries
Phil M.
Throughout my five-decade relationship with this medical practice, I have consistently experienced rapid, courteous, and highly competent care. I can wholeheartedly endorse their services without..
Bridgewater Surgeries
Krishna T.