Bryntirion Surgery

Stressful time made worse.

I was taken into the grange on Sunday 5 th April after visit out of hours in Ystrad. I had been really ill for days. They sent me straight to the Grange where I was admitted. Was there until Wednesday. I spent a night in a chair before I had a bed not the hospital fault I know. Results sent to my Gp and told a follow up with the renal team would be arranged still waiting for the appointment .This was a scarey episode. Then Wednesday 16 th brought a water sample to gp as I was suffering with problems and was told had a nasty infection as it was a bank holiday the surgery would be shut until Tuesday was given an antibiotic the doctor said to take the full 7 days days which I finished this morning. Was told to contact 111 if symptoms got worse and they would have the result on the system to check if I needed different medication. Doctor was lovely . I heard nothing Tuesday so assumed all was ok. This afternoon someone phoned from the surgery and said the sample had been messed up at the lab could I bring another sample over. I did within the hour. The receptionist gave me a tube no thicker than a pencil asked for cup /jug had nothing to help me . Managed to do the sample filled in the form except doctor who requested name as didn’t know. I then asked could someone phone me to discuss the results was told you can see we are up against it .not a helpful reply at all. Told to phone on Friday . As we all know the wait on the phones are unbelievable . I feel that asking for a call after this error had occurred a week ago with no contact before was a fair thing to do. It’s been a terrible few weeks much worry and stress and I am still anxious about the follow up . I don’t know if I have more problems. I HOPE the sample does get sent and a result comes back that’s alright. The way the people in front of me in the queue were all treated then this with myself should be addressed. The receptionist was out of her depth and over whelmed . People are worse than me in many cases and this sort of attention isn’t helpful .