Bryntirion Surgery

It's transformed from the top-notch surgical facility in Bargoed to the absolute bottom of the barrel after new management took control.

Absolutely terrible service. I brought my young daughter to her surgical consultation, well-prepared and punctual. When the doctor called her name, another individual rushed in ahead of her, and..

Presented with a survey to complete, I found the questions utterly ridiculous. Notably, questions 15, 16, and 17 were identical. The survey completely sidestepped the widespread issues of poor..

The front desk personnel display a dismissive attitude and act as barriers, blocking communication with physicians. The female doctor comes across as harsh and impatient, showing no genuine interest..

I was taken into the grange on Sunday 5 th April after visit out of hours in Ystrad. I had been really ill for days. They sent me straight to the Grange where I was admitted. Was there until..

Complete mockery of a medical consultation. As someone employed away from my home in Northern England, I arrived early for a re-evaluation, only to be informed I'd receive a telephone consultation...

Absolutely dreadful medical service! My son depends on ongoing medication, and the surgery completely disregarded his consultant's recommendation to provide a three-month prescription supply...

Appalling!!!! 😡 A textbook instance of an NHS breakdown. This surgery requires a complete overhaul - eliminating all existing policies, procedures, and personnel, then reconstructing from scratch...

Total disaster from start to finish. Everything about this experience was disorganized, poorly managed, and utterly frustrating. Nothing worked as it should, and the whole thing was a complete mess.

Why is it that whenever I ring, I seem to be far back in the queue? Whether I call early in the morning or later in the afternoon, the situation remains unchanged. The phones are difficult to get..

Wait times on the phone stretch to two hours, and once you hit that mark, the call abruptly ends. Repeat prescription processing is now dragging on for 10 to 12 days. Over the past quarter, I've..

Absolutely dreadful experience, both through phone communication and face-to-face interactions.

Extremely disappointing experience. It is very difficult to secure an appointment, and when you do manage to reach someone by phone, there are frequent technical issues with the call quality and..

Just visited the clinic to pick up my daughter's prescription, and they didn't have her asthma medication. I understand you're busy, but if the staff weren't spending time drinking tea, gossiping,..

I received a callback from my GP, who displayed an incredibly unprofessional and disrespectful attitude. I simply requested a repeat prescription for medication I've been consistently taking for..

I've been stuck in limbo for more than a quarter of a year, just trying to get a straightforward document processed. Every time I reach out, I'm given the runaround—told that the responsible staff..

I've encountered an incredibly frustrating general practice that falls far below acceptable standards. Securing a doctor's appointment seems nearly impossible. The receptionists repeatedly dismiss..

Utterly ridiculous. Steer clear unless you're on your last legs 😂

Much appreciated assistance, thank you kindly

Completely unbelievable medical procedure