Seaside Medical Centre
Horticultural H. 3 years ago • From Google
Average
Struggled for weeks to book an appointment by phone
I have been a patient at this practice for over two decades. The reception team has generally been courteous and efficient, though there have been occasional exceptions. The clinical staff have consistently demonstrated engagement and empathy during consultations. I had not required an appointment for several years, but recently found myself needing one. The process of securing an appointment took approximately a month without success. My initial attempts to book by telephone were unsuccessful, as I was unable to reach anyone. I searched for an email contact option but could not locate one. I therefore decided to visit in person to arrange an appointment. The receptionist was helpful, and I explained my situation, only to discover that my previous clinician was no longer at the practice. On my first visit, I was informed that my assigned clinician was unavailable and that appointments could only be booked within a one-week window. On my second attempt, I learned that this clinician works part-time and had no availability within that timeframe. I then asked whether I could book with another clinician in advance, but was told that appointments with other staff could only be arranged on the day itself. As someone in employment, I have exhausted my options for accessing care. This feedback is not intended as criticism of individual staff members, but rather to highlight that the appointment systems in place appear to prioritise the practice's operational convenience over patient accessibility. I also note that the practice encourages patients to use alternative communication methods when posting reviews, yet this approach may present significant barriers for many patients. There appears to be an imbalance in how easily each party can communicate. Principles of ethical healthcare practice include beneficence and fairness, which seem difficult to uphold when access to services is limited. This approach also appears inconsistent with public health messaging that encourages people to seek medical advice for concerning symptoms. I would welcome a thoughtful response to these observations.
Obtaining an appointment can sometimes prove challenging, though persistence with follow-up calls typically results in securing a slot. The clinical team and administrative staff have consistently..
Seaside Medical Centre
RACHEL L.
I was recently informed that I would need to leave the practice as my residence had moved just outside the designated service area. I'm quite upset about this decision, as it's a truly excellent..
Seaside Medical Centre
Ali K.
The practice has wonderful staff members, and I particularly value the support I've received from one of the doctors there who has been an excellent healthcare provider for me. I'm very grateful for..
Seaside Medical Centre
Karen P.
I am incredibly grateful for the excellent care provided to my child during today's visit. Thank you so much to the healthcare professional who attended to him. I truly appreciate your support xxx
Seaside Medical Centre
Linda H.
I received notification that my access to the practice would be terminated following a review I submitted. As a result, I am no longer permitted to attend appointments or receive information..
Seaside Medical Centre
Patricia R.
This practice operates at high capacity and has made considerable progress since the pandemic began. I experienced difficulties obtaining appointments in previous years and eventually contacted the..
Seaside Medical Centre
Jane A.
We are new patients, both my son and myself, and we have been very satisfied with our experience at this surgery. The entire team, from the front desk through to the clinical staff, demonstrated..
Seaside Medical Centre
Waleed E.
Although my visit was brief and I wasn't seen by my regular practitioner due to the circumstances, I wanted to express my gratitude for the excellent support I received. The healthcare professional..
Seaside Medical Centre
Mark B.
Unable to reach the practice by phone, receiving repeated messages indicating lines are busy. Struggled to secure an appointment during a previous attempt that lasted several weeks before..
Seaside Medical Centre
Danielle T.
I have been attending this GP surgery for over a year, including throughout my pregnancy. The clinical team and several other staff members have been truly excellent, offering considerable support,..
Seaside Medical Centre
B X.
I recently attended an appointment for a routine screening test and felt compelled to share my feedback. The healthcare professional who conducted the procedure was exceptionally compassionate and..
Seaside Medical Centre
Sakura T.
If you're registered with this practice, attempting to obtain an appointment when unwell proves extremely challenging and time-consuming.
Seaside Medical Centre
Gabriel M.
Excellent healthcare provider with a courteous and supportive team. Appointments are scheduled promptly, making it convenient to access care when needed.
Seaside Medical Centre
Violet M.
This is my local medical practice, and I have consistently received outstanding service from the clinical team throughout my time as a patient.
Seaside Medical Centre
09pitus 0.
I had an appointment at the practice and found the experience disappointing. The clinician's manner was unwelcoming, and I felt uncomfortable during the visit. As someone new to the country, I did..
Seaside Medical Centre
jaime l.
I have been a patient at this practice since birth and have consistently had positive experiences throughout. The team members are excellent, clinical staff create a reassuring atmosphere when..
Seaside Medical Centre
Olivia S.
I was instructed to contact the practice at 8.30 am to arrange an appointment. However, when I attempted to call at that time, the phone line was not available.
Seaside Medical Centre
Kuba W.
A deeply disappointing experience. I have not visited my GP in over a year. The pandemic does not justify the current situation. Attempting to secure an appointment or even a telephone consultation..
Seaside Medical Centre
Graham M.
Overall satisfactory experience with the practice
Seaside Medical Centre
Giada T.
I have been attending this practice for nearly two decades and have consistently found the reception team to be outstanding, demonstrating excellent courtesy and helpfulness throughout my time as a..
Seaside Medical Centre
Mikeee H.