Seaside Medical Centre
Horticultural H. 3 years ago • From Google
Average
Struggled for weeks to book an appointment by phone
I have been a patient at this practice for over two decades. The reception team has generally been courteous and efficient, though there have been occasional exceptions. The clinical staff have consistently demonstrated engagement and empathy during consultations. I had not required an appointment for several years, but recently found myself needing one. The process of securing an appointment took approximately a month without success. My initial attempts to book by telephone were unsuccessful, as I was unable to reach anyone. I searched for an email contact option but could not locate one. I therefore decided to visit in person to arrange an appointment. The receptionist was helpful, and I explained my situation, only to discover that my previous clinician was no longer at the practice. On my first visit, I was informed that my assigned clinician was unavailable and that appointments could only be booked within a one-week window. On my second attempt, I learned that this clinician works part-time and had no availability within that timeframe. I then asked whether I could book with another clinician in advance, but was told that appointments with other staff could only be arranged on the day itself. As someone in employment, I have exhausted my options for accessing care. This feedback is not intended as criticism of individual staff members, but rather to highlight that the appointment systems in place appear to prioritise the practice's operational convenience over patient accessibility. I also note that the practice encourages patients to use alternative communication methods when posting reviews, yet this approach may present significant barriers for many patients. There appears to be an imbalance in how easily each party can communicate. Principles of ethical healthcare practice include beneficence and fairness, which seem difficult to uphold when access to services is limited. This approach also appears inconsistent with public health messaging that encourages people to seek medical advice for concerning symptoms. I would welcome a thoughtful response to these observations.
I found it extremely frustrating to reach the practice throughout the morning, and I was disappointed that they were unable to find time to assess my young child.
Seaside Medical Centre
Bennzzo B.
I contacted the practice regarding a matter causing me significant concern. The guidance provided was limited to either calling back at a specified early morning time or scheduling a telephone..
Seaside Medical Centre
Tiarne M.
The healthcare professional I saw was wonderfully kind and helpful, and I'm very grateful for their support :)
Seaside Medical Centre
silvana m.
Unprofessional service … I called early in the morning and the receptionist simply told me to contact 111 because there were no straightforward appointments available online … I had been unwell for..
Seaside Medical Centre
horticultural h.
I have been a patient at this practice for over two decades. The reception team has generally been courteous and efficient, though there have been occasional exceptions. The clinical staff have..
Seaside Medical Centre
Koala C.
I feel my feedback about this service should be heard and taken seriously. I believe there are concerns about how calls are being handled that warrant attention and resolution. If these matters are..
Seaside Medical Centre
Olivia S.
I was instructed to contact the practice at 8.30 am to arrange an appointment. However, when I attempted to call at that time, the phone line was not available.
Seaside Medical Centre
Mafg T.
I felt the need to address something important. In my experience, I have concerns about the accuracy of information provided at this practice. I was informed that I had undergone testing for a..
Seaside Medical Centre
K L.
I was able to access an immediate sit and wait appointment today, which proved to be an excellent approach that functioned very effectively. I would strongly encourage others to take advantage of..
Seaside Medical Centre
09pitus 0.
I had an appointment at the practice and found the experience disappointing. The clinician's manner was unwelcoming, and I felt uncomfortable during the visit. As someone new to the country, I did..
Seaside Medical Centre
J G.
I experienced significant dissatisfaction during a recent appointment and felt the subsequent complaint process did not address my concerns authentically. I perceived the interaction as hostile and..
Seaside Medical Centre
P P.
Thank you so much to the healthcare professional who provided care for my son during the recent appointment.
Seaside Medical Centre
Gabriel M.
Excellent healthcare provider with a courteous and supportive team. Appointments are scheduled promptly, making it convenient to access care when needed.
Seaside Medical Centre
Tim W.
This practice has delivered outstanding care throughout my lengthy association with them, effectively managing my various health needs. Excellent experience!
Seaside Medical Centre
Julia G.
Yes, you won't get through at the start of the day but show me a surgery where you can. But ring a little bit later and friendly receptionists will always find something for you, whether that's a..
Seaside Medical Centre
Rebecca W.
It is extremely difficult to secure an appointment at this practice, particularly when facing urgent health concerns. When raising these issues, I have experienced what felt like dismissive..
Seaside Medical Centre
Jacky C.
I have consistently found this practice to be of a high standard. I see one of two clinicians, and I appreciate the straightforward approach of one, while the other provides excellent care. No..
Seaside Medical Centre
Michael H.
I have only recently registered and my initial appointment was already cancelled, which has not made a positive first impression. I experienced similar issues at my previous practice, which was a..
Seaside Medical Centre
Jason S.
I would advise caution when considering posting critical feedback, as it appears that negative reviews may result in defensive responses and potential removal from the patient list, based on..
Seaside Medical Centre
Ali K.
The practice has wonderful staff members, and I particularly value the support I've received from one of the doctors there who has been an excellent healthcare provider for me. I'm very grateful for..
Seaside Medical Centre
Kristaps H.