EW

Ed W. one year ago • From Google

Rating

Poor

Struggled to book after brain surgery

Barely functional service. Struggled at 9:30am to book an appointment, which required navigating complex two-factor authentication. The process seems impossible for anyone without technical skills. Recently underwent brain surgery and needed stitch removal 14 days post-operation. My mother attempted to schedule a nurse appointment in person after my discharge. Shockingly, no appointments were available within the next 10 days for this time-critical procedure. We were dismissively redirected to urgent care - an absolutely inappropriate suggestion for someone recovering from major brain surgery. The complete lack of empathy and poor appointment management was deeply frustrating. The physical facilities are actually quite good. If only accessing them wasn't such an ordeal!

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