Orsett Surgery

After making multiple calls and eventually reaching the appointment line, I finally managed to get through following several attempts and lengthy hold times. I was calling to inquire about an..

The standard of care at this surgery has declined significantly. Before the pandemic, it was straightforward to contact the practice with concerns or to arrange an appointment by calling at either..

The practice did not meet my expectations, and I found the staff interactions to be unhelpful.

The role of administrative staff in making clinical decisions rather than qualified medical professionals is something I find frustrating and inappropriate.

I have been attending this practice for several years following a relocation from another surgery in the area. I have found the team to be excellent, and have consistently been able to access..

Called at the standard morning time to request an appointment as I felt I had a condition requiring prompt antibiotic treatment. As expected, there was a considerable queue. I was informed that an..

I cannot thank the practice enough. Received a call advising that hospital admission would not be pursued, and that we should visit the care home immediately. This decision allowed all of the family..

Why is the reception staff at this practice known to be so unwelcoming? I found the interaction quite unpleasant. The staff member was dismissive towards me this morning, as though I was somehow..

Had a problem with an elderly family member, called early in the morning and received an appointment the same day. The staff were welcoming and the premises were well-maintained. The clinician I saw..

Attempted to contact the practice on multiple occasions today and experienced lengthy waiting times on each call. Found this frustrating, particularly when seeking medical assistance.

I attended an appointment and experienced inconsistent behaviour from staff members. While one staff member was pleasant initially, I later overheard conversations in other areas of the practice..

I would rate this practice extremely poorly. I have serious concerns about the quality of service provided at this surgery. I found the staff to be unhelpful and unprofessional during my visits...

Two years ago I discovered a swelling in my lymph nodes and reported it to my GP. Due to pandemic-related delays, I decided to pursue private testing, which cost over £3000. The private clinician..

This practice has been extremely disappointing. The clinical staff approach appointments as though they are doing patients a favour. The reception team came across as unwelcoming and lacked..

Excellent medical professionals and satisfactory care experience.

Poor experience with wait times. I've been first in the queue for approximately half an hour starting from early morning, and it appears calls are not being answered promptly. It's frustrating to..

I have not experienced any problems and found all members of the team to be good and excellent.

I have been attending this surgery since childhood. My family, including my spouse and children, are now also registered here. Throughout my time as a patient, the practice has consistently..

The practice does not appear to take much responsibility for patients who are unwell, as obtaining an appointment through telephone booking can take approximately two months if you are fortunate..

I have been attending this practice for a considerable period and have concerns about my recent interactions with a member of the reception team. I found their manner to be rather abrupt and lacking..