JC

Joyce C. 3 years ago • From Google

Rating

Bad

Struggled to get appointment for follow-up care

Returned to the practice two months after my initial visit as my arm had not improved. It took two weeks to secure an appointment, during which I was told I needed to wait for physiotherapy. I have now been waiting nine weeks for this service and was advised to pursue private treatment instead, with costs estimated at around £1500. I was also given a letter to contact a specialist line regarding another condition I have been waiting ten weeks to address. However, I was only provided with my own contact number to use. When I called the number provided, they had no record of me. I felt the appointment did not resolve my concerns and left me uncertain about how to proceed with my care.

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