The Avenues Medical Centre

When you're advised by a healthcare professional that you need an appointment before your medication runs out, it's frustrating to find yourself unable to secure that appointment because the..

Outstanding experience during my visit today.

I felt my privacy was not adequately protected during my visit. I was concerned that arrangements were made on my behalf, including a medical test and appointment, without my clear agreement..

It was extremely difficult to get through to the practice. After waiting on hold for an extended period, the call was disconnected before I could speak to anyone.

Extremely welcoming, well-organised and competent.

What a frustrating experience. I attempted to schedule an appointment for my partner regarding a significant health concern, only to find that no slots were available. The options presented were..

I attended an appointment at the clinic this afternoon. The team demonstrated excellent service, the clinician was competent and helpful, and the front desk staff were courteous and efficient in..

Switching to a different healthcare provider after less than a week of registration. The experience was disappointing, and obtaining the necessary documentation proved extremely difficult. The..

I was very disappointed with my experience at the reception desk. I felt there was a lack of warmth and understanding in how I was treated. As I was unwell at the time, I didn't address it then, but..

Excellent experience with courteous and welcoming team members providing quality care.

I recently spent 45 minutes waiting in a telephone queue only to be disconnected just as I reached the front. I found this experience quite frustrating and upsetting. I would have preferred to give..

I would rate this surgery far below average if possible. The quality of care here has noticeably deteriorated over time, and I am surprised the practice continues to operate. I have spent the past..

I have consistently held the practice in high regard, though my latest visit has been disappointing. I submitted an enquiry via the NHS app to avoid taking up an appointment slot unnecessarily. A..

On behalf of my husband. His initial specialist appointment was cancelled on two occasions. When I contacted the practice to arrange a new appointment, I was informed that the service has limited..

I have attempted to contact the practice by phone at various times throughout the day. This morning I called at 8am hoping to book an appointment for myself and my infant child, but after waiting..

I had to wait nearly three weeks to secure an appointment, only to have it cancelled just a day before. When I attempted to arrange a prescription order, it was not authorised, and I was not..

I have had a very disappointing experience with the doctors and receptionists at this practice.

I would have given a lower rating if possible. The facility appears poorly maintained and the practice seems primarily focused on financial gain rather than patient care. Accessing services is..

It appears that due to current staffing constraints, patients requiring routine post-emergency wound care or preventative screening appointments need to attend an alternative practice location..

The practice is quite satisfactory when compared to the negative experiences that friends and family have shared about their own healthcare providers.