Redburn Park Medical Centre
CB
Claira B. 3 years ago • From Google
Bad
I found it challenging to reach a clinician, as the reception team either failed to answer calls or ended them prematurely. Out of numerous call attempts, most did not even connect. While I recognise that services are under considerable pressure and may be struggling to manage demand, which is concerning in itself, my situation felt particularly worrying given that I was dealing with a serious health concern whilst caring for a newborn. What troubled me most was the lack of follow-up regarding my test results. There was no clear next step, no procedure outlined, and nobody contacted me to discuss my findings, which could potentially indicate something significant. I simply wanted reassurance and clear guidance on what steps I needed to take to address my health issue so I could live well and be present for my child. Instead, I felt unsupported and uncertain about the care I was receiving. I am concerned about the current state of NHS services and the apparent gaps in care and support at the surgery. Additionally, I felt uncomfortable that reception staff communicated my results to me rather than a clinician, as this prevented proper discussion and planning of any necessary follow-up investigations. When I asked about booking an appointment, I was simply directed back to reception, when ideally a clinician should have been managing this situation from the outset.
Nicholas T.