Old Road Medical Practice

It is extremely difficult to access any care at this practice. Getting an appointment with a clinician is nearly impossible. Even in urgent situations, the response seems dismissive, with..

I would give a lower rating if the system allowed it, as the appointment booking process has been extremely frustrating. I attempted to book several times using the online system but received no..

I was very disappointed with my experience at this surgery. The reception staff came across as unhelpful and unwelcoming. Getting through by phone proved extremely difficult, taking well over an..

I would like to express my gratitude to the practice management team for responding to my inquiry and resolving the matter.

I am writing this review regarding a medical practice in the East of England, based on my mother's experience since transferring from her previous GP. Unfortunately, this transfer has turned out to..

I found the telephone service to be disappointing. The wait time to speak with someone was extremely lengthy, extending well over an hour. During this period, we were repeatedly informed through a..

The appointment ran smoothly and stayed on schedule throughout.

The reception team members are consistently supportive, and my medication requests are regularly processed and dispensed without delay.

The staff were quite impolite. I was very disappointed by the manner in which I was treated.

Excellent care received following an issue that was initially overlooked at another walk-in facility

My elderly relative struggles to access appointments through the phone system. When she calls at opening time, all available slots have already been allocated. She is unable to book in advance and..

It is very difficult to obtain an appointment at this practice. Despite raising concerns about my health on multiple occasions, I was referred elsewhere rather than being seen. I have decided to..

After experiencing a shoulder injury, I was referred to a physiotherapy service. The clinician conducted a comprehensive assessment and explained the condition in an accessible manner, creating a..

Absolutely very poor experience. I felt there was a lack of attentiveness to my needs when I contacted the practice seeking an appointment for my child. I was informed that no slots were available..

Excellent practice. The clinicians I have consulted with genuinely appear to be concerned about both my physical and mental wellbeing.

I experienced significant abdominal discomfort and attended a walk-in centre, where I was advised that I should see my GP promptly for potential investigations and further assessment. However, when..

The medical professionals at this surgery have made a tremendous difference to my life on multiple occasions. The nursing team are excellent and the administrative staff are both helpful and..

I'm unable to get through when I call to arrange an appointment, and this has been happening for several weeks now. It's quite frustrating as the phone lines simply aren't being answered.

I registered with this practice approximately two years ago. The team members I have encountered have consistently been supportive and approachable. In particular, one of the nursing staff has made..

I wanted to express my gratitude to the management team and all the staff members for their compassionate and friendly approach when helping me with a matter that was important to me. The practice..