Railway Medical Group (Station Site)

Extremely frustrating experience trying to secure an appointment The telephone lines become available at 8am When calling at 8am, you receive a message indicating the lines are busy and suggesting..

Hindering to patient care. Submitted an online consultation request to obtain vaccine boosters. Did not receive a response within the promised timeframe. When attempting to follow up on this, staff..

Securing an appointment at this practice proves extremely challenging. The pharmacy staff frequently adjust prescriptions in ways that don't seem to work effectively. There is a receptionist whose..

Securing an appointment can prove challenging, but once you manage to do so, the care provided has been of a high standard.

I attempted to contact the surgery from early morning but was unable to reach anyone. After waiting on hold for an extended period, I became frustrated and gave up trying to get through.

May have waited around 50 minutes for the appointment, but it was certainly worthwhile. Hopefully some clarity will come from the visit. Thank you.

I have been trying to reach a doctor for several days without success, and each time I call I am redirected elsewhere. All I want is to get proper support for my health concerns, but I feel the..

I was placed on hold for an extended period before the call was disconnected. It felt frustrating to have the phone answered only to lose the connection without resolution. Since registering several..

The practice used to offer a more convenient booking system that allowed advance reservations online. Currently, the appointment system appears to require calling at the start of each day and..

The service has been disappointing. I required a medical note for an extended absence due to a foot injury, but encountered difficulties accessing care. While administrative matters are sometimes..

I recently attended an appointment and experienced a significant delay of around half an hour before being seen. No explanation was offered for the wait. During the consultation, I found the..

I had a very frustrating experience with this practice. There were issues with my medication on two separate occasions within a couple of months, which was concerning. When I needed to book an..

I'm pleased to say my experience at this practice has been positive, which may differ from other feedback. The service I've received from all staff members has been excellent, and this has been..

The reception team provided limited assistance, and obtaining an appointment with a clinician proved challenging. The booking window is quite narrow in the mornings, which likely means many patients..

I appreciated the excellent service provided by the team during the vaccination clinic. The appointment was well-organised and the staff demonstrated professionalism and care throughout. Thank you..

The service is excellent when you're able to access it. However, making repeated calls daily to try to secure an appointment has proven very difficult. Availability appears to be a significant issue.

The appointment scheduling at this practice has been problematic, with sessions consistently running behind the times they were originally arranged for.

I have three young children and have found it frustrating to be repeatedly told that appointments are unavailable. When I eventually managed to secure an appointment after waiting several days, it..

Given the circumstances, the practice has been managed effectively and in a suitable manner.

An excellent healthcare practice that is managed very well.