Central Gateshead Medical Group

I experienced significant difficulty reaching the practice by telephone, with repeated attempts resulting in busy lines and dropped calls. This led me to contact an alternative service and..

The telephone lines are frequently engaged, and when they do become available, calls go unanswered for extended periods. It is difficult to reach anyone or arrange an appointment through this..

Extremely disappointing experience. I switched from my previous practice to this one, which has proven to be a poor decision. Since registering approximately a week ago, I have been unable to secure..

It is difficult to obtain an appointment at this practice, which represents a disappointing level of service.

I attended this practice to arrange an appointment regarding a follow-up concern from a previous procedure. When I contacted the reception team, I found their manner to be dismissive and unhelpful...

I had an excellent experience during my recent visit. I had made an appointment due to significant abdominal and back discomfort and saw a clinician who conducted a thorough examination and..

I have been a patient at this practice for a considerable time, and I have noticed a decline in the quality of care. The clinicians appear reluctant to engage with my concerns, and obtaining an..

Spent over two hours waiting on hold only to reach number three in the queue before being told nobody was available and the call was disconnected. I have been attempting to secure a telephone..

I aged out of children's mental health services midway through the pandemic and was advised to contact my GP for a referral to adult services. I called to arrange an appointment and booked in with..

Attended an appointment with the podiatry service today. The reception staff provided excellent assistance, and I was called through ahead of schedule. The practitioner I saw demonstrated extensive..

Would give a lower rating if possible. I have been attempting to contact the practice for an extended period, but the phone lines consistently appear unavailable. Meanwhile, the reception staff seem..

I have been attempting to secure an appointment for nearly two years. Despite making over 200 calls, the line remains consistently busy. The situation has been frustrating.

The front desk staff demonstrated an unhelpful demeanor and appeared indifferent to the needs of patients and visitors. The overall experience fell short of expected standards for NHS care.

Attempted to use the online booking system but encountered technical difficulties preventing access. Frustrated by the inability to complete the appointment booking through this method. Overall..

My partner speaks very highly of their healthcare provider and has consistently positive feedback about their care.

I am quite dissatisfied with my experience. The receptionist was unhelpful and displayed a discourteous manner. I found this visit to the practice very disappointing overall.

Looking at the critical feedback, I wonder if some reviewers have had experience with other GP practices for comparison. The front desk team are approachable and consistently demonstrate a helpful..

I found the service disappointing overall. The staff came across as unwelcoming, and there seemed to be unnecessary obstacles in accessing the care I needed. I received a text message from a support..

I attended my appointment to discuss updating my medical records after spending considerable time obtaining documentation from a private clinic. Upon arrival, I attempted to share this information..

Visited this practice once and found it to be quite good. The healthcare professional I saw was genuinely pleasant and helpful!