Brookside Group Practice
Satwinder S. 4 years ago • From Google
Bad
Struggling to book an appointment online
Title: Once a Quality Surgery. A Few Compassionate Doctors Still Exist - If You Can Find Them. How to boost profits? Simple: become as inaccessible as possible and push patients toward additional paid services. Attempt to book an appointment online, and you're met with a labyrinth: 'e-consult' or 'book online'. Click 'book online', and you're redirected to NHS App information or Patient Access. Confused? You're essentially forced back to the dreaded 'e-consult' option. Your challenges are just beginning! Numerous services are listed - select 'shoulder problem', and you're presented with three choices: 1. Consult a pharmacist (apparently now acting as surrogate GPs who can diagnose, treat, and see you immediately - really?!). 2. Get NHS self-help advice. 3. Contact your GP practice. These generic responses apply to every listed condition. From here, computer algorithms become your pseudo-physician. You're bombarded with sensible and nonsensical questions. If your condition is severe, alarming red instructions appear, essentially telling you the system will 'terminate' and require your intervention - leaving you uncertain about next steps. Despite warnings that choosing a lenient option risks your health, you proceed. Somehow the form submits, promising a review in two days and a potential telephone consultation that might determine whether you're worth a GP examination. You'll likely be dismissed during this anticipated phone call. If you miraculously secure an appointment weeks later, congratulations. But no guarantee exists of specialist referral - you're entirely dependent on the GP's discretion. Only by chance might you encounter an 'old-school' physician willing to listen. Verdict: 1. NHS has transformed into an ambiguous public-private hybrid. 2. Profit strategies involve reducing accessibility and indirectly pushing patients toward private services. Recommendation: Restore traditional service models. Patients - especially elderly individuals and parents - require direct, unencumbered healthcare access. Your fundamental purpose is healing, nothing more. Footnote: The surgery's website suppresses critical reviews - I've attempted submission. Observe for yourself: such a large practice, yet merely 14 reviews.
Quick and personable service with a smile.
Brookside Group Practice
Gary T.
Absolutely the most exceptional surgical team and medical professionals I've encountered throughout my entire seventy-three years of life
Brookside Group Practice
Mazi K.
Terrible interaction that just led me astray; their support seems completely disconnected, as if they're operating from another dimension entirely.
Brookside Group Practice
Danny H.
As of 30/10/25, I'm surprised by the numerous critical comments about anima! Initially, it took some adjustment, but now it's significantly more convenient than traditional phone methods, and even..
Brookside Group Practice
Ahsan M.
Pleasant visit with my infant, with smooth self-registration and attentive service during the appointment. Just a tip: if you're driving, plan to arrive a bit earlier since parking can be..
Brookside Group Practice
Sophie (.
Dr Subramanian stands out as a truly exceptional healthcare professional. His approach is remarkably considerate, and he genuinely pays attention to patients' issues, taking the necessary time to..
Brookside Group Practice
Linda T.
Getting a GP appointment has become a bureaucratic nightmare through their online E-Consult system. I filled out the digital form and received a text for a next-day slot, but it was completely..
Brookside Group Practice
Sean C.
Customer service has deteriorated drastically, completely lacking empathy and support!
Brookside Group Practice
Anonymouse
waiting for a call back all day and nothing
Brookside Group Practice
Jess R.
These medical professionals are hands down the worst I've encountered. Their level of compassion is nonexistent. One specific male physician was especially terrible and should seriously consider..
Brookside Group Practice
Brian C.
The care we received was exceptional. Our physician demonstrated genuine compassion towards our child's medical concerns and provided a sense of comfort and reassurance. We are truly grateful.
Brookside Group Practice
Katie C.
Removed from the medical practice's patient list, my kids are now without healthcare providers, despite the clinic being just a short walk away. I'm eagerly anticipating our relocation so we can..
Brookside Group Practice
Tim S.
This physician is completely unfit for medical practice. An absolutely terrible doctor.
Brookside Group Practice
Elaine P.
Impossible to schedule a consultation, constantly being funneled to 111 instead. I've wasted two full days attempting to secure an appointment. My online consultation submissions have been ignored..
Brookside Group Practice
D L.
Sure, every medical practice has its quirks, but Brookside elevates bureaucratic inefficiency to an art form, turning even the most straightforward tasks into a labyrinthine challenge. Obtaining a..
Brookside Group Practice
Carolyn J.
Exceptional medical team with compassionate professionals who truly care about patient well-being. The entire staff and physicians are attentive, knowledgeable, and dedicated to providing top-notch..
Brookside Group Practice
Hem S.
Dr. Martin lacks compassion and failed to demonstrate the empathy expected of a healthcare professional. During my appointment, he appeared disinterested and dismissive of my concerns, making me..
Brookside Group Practice
R S.
The team here went above and beyond in assisting us. As newcomers to the neighborhood, we were greeted with exceptional kindness and professionalism by their welcoming staff and front desk personnel.
Brookside Group Practice
Craig F.
Dr. Sharma consistently provides exceptional, welcoming care with a genuine focus on patient needs. He's particularly attentive when dealing with intricate medical conditions, always taking the time..
Brookside Group Practice
Darren T.
Been a loyal patient for four decades, but today I'm switching providers. The front desk staff are incredibly discourteous. Their appointment scheduling process is completely dysfunctional, with..
Brookside Group Practice
Roger J.