SS

Satwinder S. 4 years ago • From Google

Rating

Bad

Struggling to book an appointment online

Title: Once a Quality Surgery. A Few Compassionate Doctors Still Exist - If You Can Find Them. How to boost profits? Simple: become as inaccessible as possible and push patients toward additional paid services. Attempt to book an appointment online, and you're met with a labyrinth: 'e-consult' or 'book online'. Click 'book online', and you're redirected to NHS App information or Patient Access. Confused? You're essentially forced back to the dreaded 'e-consult' option. Your challenges are just beginning! Numerous services are listed - select 'shoulder problem', and you're presented with three choices: 1. Consult a pharmacist (apparently now acting as surrogate GPs who can diagnose, treat, and see you immediately - really?!). 2. Get NHS self-help advice. 3. Contact your GP practice. These generic responses apply to every listed condition. From here, computer algorithms become your pseudo-physician. You're bombarded with sensible and nonsensical questions. If your condition is severe, alarming red instructions appear, essentially telling you the system will 'terminate' and require your intervention - leaving you uncertain about next steps. Despite warnings that choosing a lenient option risks your health, you proceed. Somehow the form submits, promising a review in two days and a potential telephone consultation that might determine whether you're worth a GP examination. You'll likely be dismissed during this anticipated phone call. If you miraculously secure an appointment weeks later, congratulations. But no guarantee exists of specialist referral - you're entirely dependent on the GP's discretion. Only by chance might you encounter an 'old-school' physician willing to listen. Verdict: 1. NHS has transformed into an ambiguous public-private hybrid. 2. Profit strategies involve reducing accessibility and indirectly pushing patients toward private services. Recommendation: Restore traditional service models. Patients - especially elderly individuals and parents - require direct, unencumbered healthcare access. Your fundamental purpose is healing, nothing more. Footnote: The surgery's website suppresses critical reviews - I've attempted submission. Observe for yourself: such a large practice, yet merely 14 reviews.

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