Fusehill Medical Practice
JJ
Julie J. one year ago • From Google
Bad
I have been attempting to secure an appointment for several days without success, being told repeatedly that no slots are available. The receptionist directed me to several options: an early morning telephone queue the following day, an early morning in-person queue outside the surgery, an online consultation, or contacting an out-of-hours service after regular hours, though I questioned whether this was the appropriate route for routine matters. I visited a pharmacy at considerable expense, but they were unable to help due to prescribing limitations and referred me back to the practice. I also felt uncomfortable with receptionists asking about the nature of appointments, as this places them in an awkward position, is not their responsibility, and raises confidentiality concerns. Like many others, I eventually gave up pursuing the matter and decided to manage without intervention, hoping the situation would resolve naturally over time. I submitted an online consultation request but received no response. I feel dizzy and frustrated by the repetitive cycle of being redirected without resolution. This experience has left me feeling dismissed and exhausted. It is understandable that emergency services become overwhelmed when patients have nowhere else to turn. This practice was previously reliable and responsive.
Ceiva E.