Cambridge Avenue Medical Centre
TB
Tara B. 2 years ago • From Google
Bad
This practice was previously excellent, but since the pandemic, there appears to have been a significant change. Obtaining face-to-face appointments has become increasingly difficult, and even telephone consultations require lengthy waits of several weeks, which feels unreasonable. The recent building expansion raises questions about its purpose and necessity, particularly given that the waiting areas often appear relatively quiet during visits. While the reception team handles their responsibilities well, they inevitably bear the brunt of patient frustration when appointment availability is limited. It would be beneficial if the practice leadership reviewed feedback such as this to reconsider how they can better meet their obligations to patients.
Ian F.