Brunton Park Health Centre

The service fell short of expectations. While the team members were pleasant, the unpredictable nature of appointment availability was frustrating. The practice website suggests the option to book..

The reception team experience was disappointing. A member of the reception staff was perceived as dismissive and condescending during a phone interaction with a family member who had previously..

UPDATE: Approximately 1.5 years on and my experience remains unchanged - the reception team appear indifferent to patient needs, prioritising other matters over appointment availability. I have..

The clinical staff members are wonderful and demonstrate genuine care and compassion in their approach to patients. However, the reception team could significantly improve their manner when dealing..

This practice has not met my expectations as a patient. Obtaining appointments is consistently difficult, and the phone lines are frequently unavailable. I am uncertain about the efficiency of the..

The reception team demonstrated exceptional helpfulness and warmth. Although I initially struggled to secure an appointment slot, the staff showed great flexibility and presented me with multiple..

I have found this practice to be unsatisfactory compared to others I have been registered with. The appointment system appears problematic, with patients arriving early in the morning only to be..

It is extremely difficult to secure an appointment, and when one becomes available, it tends to be a telephone consultation with someone who fails to make contact as expected.

Recently registered with this health centre after relocating to the area. I was concerned about switching practices as my child requires ongoing medication and receives specialist care elsewhere,..

I’ve had a very positive experience with this GP surgery. The staff are always friendly, helpful, and respectful, whether you’re speaking to reception or seeing a clinician. Appointments are..

I have consistently found this GP practice to be excellent whenever I have required their services!

I am writing on behalf of my partner, who has been a patient at this practice for a considerable period and has consistently had very positive experiences with the clinical staff. Unfortunately, a..

The service quality was disappointing, with significant difficulty in securing appointment slots. The practice's approach to patient care felt frustrating, and they frequently directed patients..

It has been difficult for me to secure an appointment at this practice, which is disappointing.

An excellent medical practice where the team demonstrates genuine commitment and consistently makes a strong effort to provide assistance.

I've had a difficult experience with my GP practice over the past year. When I was going through a particularly challenging period with my mental health, I tried repeatedly to secure an appointment..

The practice provided outstanding care across all departments, including clinical staff and administrative personnel.

Difficulty obtaining appointments and extended waiting times when calling the practice.

I cannot adequately express how excellent the service I received recently was. The reception staff deserve special recognition for their creative and helpful approach. The clinician was outstanding...

I am a family member providing support for my elderly relative's healthcare from afar. The warmth and attentiveness shown by the reception team and clinical staff has been excellent, and I would..