JD

Jackie D. 5 years ago • From Google

Rating

Average

Struggling to book appointments by phone

The quality of care provided by the clinical team has generally been very good in my experience. However, I have found it quite challenging to get through to the practice, particularly given the current circumstances. While there is messaging that the service remains available and that routine health checks should continue, I have attempted to contact the practice on consecutive mornings at the designated time of 8 o'clock, and as advised, again in the afternoon at 3 o'clock. On both occasions, I was asked to call back the following morning at 8 to try to secure a telephone consultation to determine whether an in-person visit would be necessary. This situation has been rather disappointing.

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