Beacon Medical Centre

Poor experience overall. The reception team came across as unwelcoming. I have been a patient at this practice for a considerable time, and the quality of service appears to have declined with each..

Excellent service this morning. We were able to get an appointment and have a blood test completed straightaway. Posted on behalf of my spouse.

I spoke with a member of the reception team this morning who was incredibly helpful. They assisted me in resolving an issue regarding a family member's prescription and provided reassurance. A very..

Extremely frustrating experience!! Called at 8.15am to arrange an appointment for my young son who was experiencing head and sinus discomfort. Was advised that the practice would ring back. However,..

I attended the out of hours service and found the reception area unoccupied with no staff visible. An information sheet provided a telephone number to call, however my attempts to reach someone were..

I was very disappointed that my elderly relative, who was residing in a care facility, did not receive a visit from a healthcare professional despite being unwell for an extended period. The care..

The receptionist at the front desk was unhelpful and dismissive during my interaction. They came across as impolite and condescending, and the information I received appeared to be inaccurate. Their..

My family relocated to this practice from our previous location. It was a good surgery that has gradually declined in quality. I do understand the challenges that the pandemic created. However,..

Completely unremarkable experience.

This practice has been extremely disappointing. I requested a document through email as they suggested, only to be told I must call at 8am the following day. Unfortunately, the phones are nearly..

The reception staff disconnected the call before I could explain my situation. I have been waiting for an appointment for two weeks now, and my condition has not improved.

My child's appointment has been cancelled on two separate occasions without any prior notification. On the first instance, I made the journey to attend only to discover the appointment had been..

The team here was welcoming and approachable.

The quality of care at this practice has declined significantly. I attended an appointment where I waited for an extended period despite the waiting room being nearly empty, and the consultation..

The practice and its dedicated team merit greater acknowledgement than what the negative reviews suggest. A small number of critical comments from a busy healthcare facility serving a large patient..

Unable to reach the practice at any time to book an appointment, as the phone line is consistently busy. Due to this ongoing issue, I am switching to a different practice as this situation is not..

I spent twenty minutes attempting to reach the practice by phone starting from 8:30am, beginning at number six in the queue, only to be informed that no appointments were available for that day. I..

The medical team and front desk staff consistently demonstrate exceptional courtesy and helpfulness. Highly recommend the service provided here! 😊♥️

Experiencing concerning symptoms, I felt dismissed when advised to remain calm. I have been extremely frustrated with the difficulty in reaching the practice by telephone, as lines have been..

Excellent practice. The team consistently demonstrates politeness and makes genuine efforts to meet patient needs. I have nothing but positive things to say about everyone working here.