Ashcroft Surgery

The clinical team members have consistently demonstrated kindness and understanding throughout my visits. While appointment availability through telephone booking can involve extended waiting..

The service provided was disappointing and did not meet expectations in terms of patient support.

I would rate this experience far lower if possible. I have found the standard of service at this medical practice to be extremely disappointing, particularly given that my child required care..

The service fell short of expectations, and I found the reception staff unhelpful.

The practice has discontinued telephone appointment bookings, leaving only two alternatives: competing for same-day slots at 8am (which is impractical for those with school commitments) or..

The team here does an excellent job, and the clinical and administrative staff deserve recognition for managing challenging situations with such professionalism. They've consistently been incredibly..

The phone lines are difficult to reach and getting through to book an appointment proves to be quite challenging.

Phoned early in the morning and asked for a callback appointment, which was arranged for later that same day at a convenient time. Don't visit frequently, but the service provided today was excellent.

Parking availability is restricted and can be challenging to secure a space. I was visiting a community clinic rather than a standard GP appointment. The location requires navigating across a busy..

The entire team here are genuinely friendly and welcoming. I'm really pleased to be part of the regular social gathering that takes place fortnightly, where people can come together for refreshments..

I've attended several appointments at this practice, and while getting through on the phone during morning hours can require multiple tries, and the automated message is quite lengthy, I've found..

My family and I don't visit the practice frequently, but whenever we do attend, it's always quite busy. The front desk staff demonstrate remarkable patience and helpfulness along with a respectful..

I attended this practice for the first time following a referral to a specialist service. The clinician I saw was excellent, providing clear explanations that helped me understand my current..

The appointment availability at this practice is extremely limited, which makes it difficult to arrange regular consultations regarding ongoing treatment. I found the booking process frustrating and..

The reception staff member was pleasant and provided excellent assistance.

Attempted to contact the practice multiple times on my sole day off, only to be informed that no appointments were available.

I recently spent nearly two hours across two days attempting to schedule an appointment for a blood test following a text message request from the practice. While the receptionist I eventually spoke..

I frequently encounter difficulties when attempting to secure appointment slots.

The reception staff could be more welcoming, and there are often significant delays with appointment scheduling. Waiting times for available slots tend to be quite lengthy.

I'm quite frustrated because there's consistently a significant wait of around an hour between my appointment time and actually being seen by a clinician. The process isn't clear to me...