Cambridge Medical Group

I wanted to share feedback about the team at this centre, as the receptionists are truly excellent—consistently friendly, approachable and courteous. They demonstrate a genuine commitment to going..

The quality of care has declined significantly over the past year. I am extremely dissatisfied with the service provided and would rate my experience very poorly.

I recently had a phone call with a staff member whose manner and attitude I found quite off-putting. I had simply rung to enquire about when I might expect to receive a response.

The service was disappointing, with more interaction needed with reception staff than clinical staff. The clinical team's manner was unwelcoming, and I am considering transferring to a different..

This practice has been disappointing. I waited several months for a referral letter, and when I followed up by phone, I was informed it had not been processed. There are ongoing difficulties with..

The reception team provided excellent customer service both over the phone and face-to-face. My mother was treated with courtesy and care, and felt listened to by the clinician. The only aspect I..

Called the practice recently while experiencing significant back pain and was informed a callback would be provided at a later date. Due to the wait, I contacted an alternative healthcare service..

Absolutely shocking treatment of my relative. A healthcare professional did not seem willing to help at all. It took an extremely long time to obtain a prescription, and we only managed to get one..

I have been a patient at this practice for over six years, and my spouse has attended for many years as well. Unfortunately, the quality of care appears to have deteriorated significantly over time...

I'm genuinely concerned about the level of care provided at this practice. The thought that people's wellbeing depends on this service is deeply troubling. When I witnessed what appeared to be a..

The clinical staff are excellent, though there is room for improvement with the telephone system. Additionally, it would be beneficial if reception staff could direct enquiries more efficiently..

Excellent reception, very prompt and professional. I was able to see my doctor quickly, and they were extremely professional. Another member of the clinical team was also very prompt in ensuring I..

I was expecting to see a mental health specialist but instead saw a general practitioner who found it difficult to understand my concerns, and I similarly had trouble following their explanations. I..

I have been unable to reach the practice when calling, despite waiting in the queue for extended periods on multiple occasions. Additionally, I received test results that were communicated as..

I was expecting to receive a telephone consultation but the call did not come through as anticipated.

An excellent medical centre with wonderful service both over the phone and when visiting in person - I cannot speak highly enough of the support provided! I am sharing this feedback on behalf of my..

It would be beneficial to reconsider the requirement for patients to call at 08.00, particularly when the surgery has already made contact and requested that patients get in touch.

The reception team's manner was unwelcoming and their ability to assist was limited.

Unable to secure appointments at this practice. The reception staff have been unhelpful when attempting to book, and I've been advised to contact emergency services for issues I could address in..

Extremely poor experiences at this medical centre that I would strongly recommend avoiding. We have since transferred to a different practice and do not anticipate returning here.