Riverside Surgery

Throughout much of 2020, the practice was significantly impacted by extensive construction work, which coincided with the challenges posed by the pandemic. Once the building work concluded by early..

It is difficult to obtain an appointment on the day that one needs to be seen.

I have had a disappointing experience at this practice. The standard of care and management fell short of what I would have expected.

Since relocating to the area, we have recently registered with this practice. Despite being situated directly across from the Broughton location, we have consistently needed to travel to the Brigg..

Pleasant facility with somewhat restricted parking availability, friendly team members, and a well-maintained setting.

I found it difficult to have a positive experience at this practice. As someone with ongoing health concerns, I felt that the appointment system and prescription ordering process were not..

Extremely disappointing. I have been attempting to arrange an appointment for my partner for several days without success. She has recently been discharged from hospital and continues to experience..

Have been waiting for blood test results and attempted to schedule an appointment to discuss them. Was informed that an in-person visit would require travelling to another location. Eventually..

This practice does not appear to be improving. I called today to attempt booking an appointment for what seemed like a serious chest infection. Despite having difficulty speaking, I was questioned..

Extremely difficult to secure an appointment.

I would just like to express my sincere gratitude to the pharmacy team members who provided my daughter with exceptional care and respect during our visit today. When I brought my daughter in with..

Poor service experience - I submitted an online request for a callback when my child was unwell. I received an email acknowledging this but heard nothing further. When I called the following..

The quality of care at this practice has noticeably declined in recent years. As someone in an occupation with fixed working hours, I require appointments to be scheduled either later in the evening..

The service simply isn't meeting expectations. For anything significant, you're asked to wait several weeks, which doesn't feel appropriate.

The receptionist was clean and polite. I had a procedure done at this practice and was anxious beforehand, but the clinical staff were excellent and put me at ease.

I switched from my previous medical practice because I was unable to secure appointments through their same-day booking system. The front desk staff are wonderfully supportive and consistently..

I attended an appointment on a Saturday morning. The clinician I saw is an excellent doctor who always listens carefully, takes a thorough history and explains the diagnosis and appropriate..

A brief queue with appropriate spacing maintained, though visual indicators could have been clearer. When called through, the appointment ran punctually, with hand sanitiser provided and masks in..

The practice staff demonstrated the qualities of friendliness, professionalism, and helpfulness that one would expect from a healthcare provider.

I appreciate the receptionist who made an extra effort this evening to help resolve an issue involving the pharmacy.