Cambridge Medical Group
MA
Michael A. 5 years ago • From Google
Poor
I have been registered at this practice for my entire life and am now 35 years old. I do not require frequent visits, typically attending once every three years or less often. However, I have noticed that attempting to book an appointment has become progressively more challenging, and I often find myself abandoning the effort altogether. The prospect of making a phone call to the practice causes me considerable anxiety. On several occasions, my calls have gone unanswered with continuous ringing, and there have been instances where calls have been terminated unexpectedly. When this happens, I lack the motivation to try again, particularly given the need to navigate the automated system. Due to my frustration with the calling process, I have occasionally visited in person to speak with reception staff, though I have found this approach to be of limited assistance. Fortunately, the occasions when I have delayed seeking help have not involved serious health concerns, and I remain well. The practice was previously an excellent facility where I experienced no difficulties. I would consider registering elsewhere, though reviews of alternative practices appear to reflect similar concerns.
James R.