Ancora Medical Practice

The staff interaction was not pleasant.

The service provided has consistently been satisfactory.

Prompt and well-organised service

Obtaining an appointment presents considerable difficulty, however once secured, the care received is respectful and delivered to a professional standard.

The receptionist at the practice was very helpful to me and my child, and I am very grateful for their assistance.

The triage process was not satisfactory. While not all staff were problematic, I found one receptionist to be rather curt and unhelpful.

Accessing appointments at this surgery has proven to be a stressful experience, and the booking process is quite challenging. The practice recommends calling early in the morning, as availability..

I appreciate the care I received, though there were some aspects of the experience that could have been more positive.

The reception team and healthcare provider were pleasant and communicative. However, during my child's urgent appointment, the consultation felt hurried and could have benefited from a more measured..

Finding it difficult to book an appointment with a GP through standard channels. The only viable option appears to be attempting to secure an emergency slot during the early morning window, which is..

I was shocked after watching a local news segment about a case where a parent had to visit a medical practice multiple times before their young child received a diagnosis of a serious neurological..

Friendly team members, compassionate healthcare professionals,

The practice sends messages requesting contact with the surgery, yet accessing someone to speak with proves challenging. The removal of a general enquiry line has meant all communication is directed..

My appointment started promptly at the scheduled time, and the team members were welcoming and pleasant throughout my visit.

I had an appointment scheduled for early morning. Both myself and the clinician I was seeing were standing outside waiting for the surgery to unlock, which didn't occur until twenty minutes after my..

Out-of-hours medication was provided without difficulty late in the evening following a problem with a prescription renewal. The team demonstrated helpfulness and expertise, the premises were..

I booked an appointment for the afternoon. When I arrived, my details were recorded and I was directed to wait for a clinician in one of the consultation rooms. Following a 45-minute wait, I decided..

The pharmacy team's manner was not welcoming.

I never have difficulty obtaining an appointment on the same day. I consistently see the same clinician who has provided excellent care and demonstrates a thorough approach. This healthcare..

Prompt, considerate and empathetic assistance provided with administrative documentation.