Sudbury & Alperton Medical Centre

I completely agree. The reception team is wonderfully kind and welcoming. There is an older member of staff who is absolutely lovely, and I wish I had asked for their name as they were such a gem. I..

This surgery has been disorganised during the recent restrictions. They appear to be attributing many issues to the pandemic situation and are not seeing patients at the premises. Despite this, they..

Absolutely terrible experience. A clinician with a distinctive appearance provided one of the most dismissive consultations I have ever experienced. I felt treated as though my concerns were..

Excellent handling of urgent situations with prompt attention to timing and scheduling.

The team members lack warmth and come across as dismissive. The front desk staff do not seem to listen attentively and frequently interrupt conversations, preventing people from expressing..

It takes a considerable amount of time to secure an appointment.

Very good service from the reception team who helped us with our registration and also provided us with an appointment promptly. Thank you very much. We appreciate the quick and efficient service.

Not a satisfactory experience at this practice.

An elderly patient requiring urgent care was unable to secure an emergency appointment for over a week. The reviewer felt the service fell significantly short of expectations.

I feel that I have experienced unfair treatment during my visits to this practice. On multiple occasions, I have arrived early for my appointments, yet I have observed other patients who arrived..

Excellent experience with the entire team at the practice.

The service has improved significantly from how it used to be. The team demonstrates a notably friendly and welcoming approach to their work. The positive changes are much appreciated. Thank you to..

The level of care provided fell short of expectations during a recent incident. A family member experienced a fall in close proximity to the surgery while we were travelling nearby. As she was also..

Unsatisfactory experience across all aspects of the service. Would not recommend.

I have been a patient at this surgery for approximately a decade and now feel able to share my experience. Some of the clinical staff have been exceptionally pleasant and helpful. However, I have..

I had a negative experience and was not satisfied with my visit. I felt the clinician did not adequately address my concerns. When I mentioned a health issue, I did not feel it was properly..

The service fell short of professional standards. I contacted the practice yesterday regarding chest discomfort after waiting approximately 55 minutes in the telephone queue, only to be told no..

I contacted the surgery to arrange an appointment for a family member and found the person who answered the phone to be quite curt in their manner. The interaction fell short of what I would expect..

There were organisational issues and confusion experienced at the reception area. The building had an unpleasant odour throughout. The cleanliness and maintenance standards of the facility appeared..

I have been a patient at this practice for over 10 years and I am concerned that despite numerous negative reviews, there appears to be little effort to address the issues that patients experience..