Core Care Family Practice
Louise B. one year ago • From Google
Bad
Struggling to get basic appointments and blood tests done
This practice appears to require significant improvements in its operations. The clinical staff seem unavailable frequently, with departures occurring during standard working hours. In my view, there are concerns about staffing experience levels and whether practitioners have adequate support. During my appointments, I have experienced inconsistencies in care coordination. Administrative staff have been unclear about my reasons for attending, and equipment for routine monitoring has not functioned properly on several occasions. I have been directed to external facilities for tests that might otherwise be conducted on-site. Recent staffing changes have further impacted continuity. I have encountered difficulties with medication management through the online system. Requests to have prescriptions reviewed and restored to the platform have not been actioned as expected. Most reception staff provide limited assistance, though one team member has been notably helpful and attentive. I have observed other patients expressing frustration with service quality at reception. Based on my experiences, I would suggest exploring alternative providers, as this practice does not appear to deliver the standard of care I would expect. Following this review, I received correspondence indicating the practice no longer wishes me to attend due to relationship difficulties, despite having had no direct contact with the clinical lead. Subsequently, I attended a different practice where a clinician identified multiple outstanding referrals that had not been progressed. I was initially presenting with a respiratory concern, and the clinician made personal contact to discuss follow-up investigations spanning several years that had apparently not been initiated. These included referrals across multiple specialties. Pursuing these appointments whilst managing work commitments has proven challenging.
I have found my experience as a patient at this practice to be disappointing. The reception team has presented challenges, with some staff members appearing unhelpful, and I have experienced lengthy..
Core Care Family Practice
Amy L.
I cannot speak highly enough of this practice. After being registered elsewhere where my care fell short of expectations, it is genuinely refreshing to be greeted with friendliness and..
Core Care Family Practice
Callum C.
I recently experienced a throat infection and contacted the practice yesterday requesting an urgent appointment. Rather than prioritising my health concerns, the receptionist declined to schedule me..
Core Care Family Practice
matthew s.
The practice only offers routine appointments on certain days of the week, which I found limiting.
Core Care Family Practice
Pete P.
The staff members have been unwelcoming, with the exception of one team member who was pleasant. The practice now requires calls during specific hours to request repeat medications, which presents..
Core Care Family Practice
Jacky B.
This has been one of the poorest medical practices I have experienced. It is difficult to obtain an appointment with the GP, as patients are often redirected to nursing staff or advised to attend..
Core Care Family Practice
sarah M.
During the summer months I developed a significant skin irritation that became extremely uncomfortable, causing me to scratch the affected area on my leg until it broke. I attempted to arrange an..
Core Care Family Practice
DAVID C.
It is difficult to secure an in-person appointment at this practice. The consultation process relies heavily on telephone callbacks, and discussions are limited to a single issue per call. Even when..
Core Care Family Practice
Theresa W.
The service I received was extremely disappointing. I contacted the practice regarding a referral for my mother in late May and early June, but no referral was ever submitted. I found this shocking..
Core Care Family Practice
Angela O.
The reception team member at this practice is such a valuable asset. They always sound cheerful, caring and genuinely helpful, going above and beyond to resolve any problems or queries. Thank you..
Core Care Family Practice
Louise B.
This practice appears to require significant improvements in its operations. The clinical staff seem unavailable frequently, with departures occurring during standard working hours. In my view,..
Core Care Family Practice
Emma T.
This practice has deteriorated significantly over time. It is unclear what the clinical staff are being compensated for, as they appear unavailable to see patients and instead request images..
Core Care Family Practice
Aleksandra F.
I had a very negative experience during my visits. On multiple occasions, I felt uncomfortable with questions asked about my background and the manner in which they were posed. Additionally, I was..
Core Care Family Practice
Freddie C.
I cannot fault this practice. Never any issues. Staff are amazing. The clinician I see is the most caring GP in the area by far! To the review stating concerns about experience level, how would you..
Core Care Family Practice
Migle G.
I attended an appointment recently for a blood test. The healthcare professional made multiple unsuccessful attempts to draw blood, which resulted in bruising to my arm that was visible the same..
Core Care Family Practice
Louise C.
I feel unheard at this practice. It's typically administrative staff who return my calls rather than clinical staff. Over the past four weeks, I've been struggling with severe pain and feel my..
Core Care Family Practice
Jamie-Leigh M.