LB

Louise B. one year ago • From Google

Rating

Bad

Struggling to get basic appointments and blood tests done

This practice appears to require significant improvements in its operations. The clinical staff seem unavailable frequently, with departures occurring during standard working hours. In my view, there are concerns about staffing experience levels and whether practitioners have adequate support. During my appointments, I have experienced inconsistencies in care coordination. Administrative staff have been unclear about my reasons for attending, and equipment for routine monitoring has not functioned properly on several occasions. I have been directed to external facilities for tests that might otherwise be conducted on-site. Recent staffing changes have further impacted continuity. I have encountered difficulties with medication management through the online system. Requests to have prescriptions reviewed and restored to the platform have not been actioned as expected. Most reception staff provide limited assistance, though one team member has been notably helpful and attentive. I have observed other patients expressing frustration with service quality at reception. Based on my experiences, I would suggest exploring alternative providers, as this practice does not appear to deliver the standard of care I would expect. Following this review, I received correspondence indicating the practice no longer wishes me to attend due to relationship difficulties, despite having had no direct contact with the clinical lead. Subsequently, I attended a different practice where a clinician identified multiple outstanding referrals that had not been progressed. I was initially presenting with a respiratory concern, and the clinician made personal contact to discuss follow-up investigations spanning several years that had apparently not been initiated. These included referrals across multiple specialties. Pursuing these appointments whilst managing work commitments has proven challenging.

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