Borough Road & Nunthorpe Medical Group

I cannot fault the service once you manage to access it, but getting an appointment in the first place is the real challenge. The practice lacks modern communication options, making it difficult to..

The practice demonstrated a swift and professional response to a minor miscommunication, with management handling the matter in a straightforward and composed manner. The team took time to discuss..

The practice was quite hectic, though the team members were extremely accommodating and supportive.

The medical professionals at this practice are exceptionally dedicated and go the extra mile. In particular, two of the clinicians stand out as exemplary practitioners who embody the highest..

I have been a patient at this practice for a considerable time. Unfortunately, the quality of service has declined from what it once was. Getting through to speak with someone or securing an..

I have been attending this surgery for some time and feel that my care has been inadequate and that my concerns have not been properly addressed. I attended an appointment where the clinician was..

Waiting times on the telephone are frequently lengthy, often extending to half an hour or more. The practice attributes this to current pressures, though I observed similar delays occurring prior to..

The staff member I spoke with on the phone did not seem receptive to my concerns and came across as dismissive. They appeared keen to end the call and disagreed with me regarding correspondence I..

The nursing staff member at this location displayed a dismissive approach during my visit. They appeared unwilling to listen to my concerns in full detail and were unable to provide helpful guidance..

Excellent in many respects, though the referral process can be frustrating. The clinical staff are genuinely kind and supportive when arranging my visits, however I occasionally receive referrals to..

The reception staff and nursing team are excellent, however there is virtually no privacy at the front desk. I would caution against raising mental health matters or concerns about alcohol..

I called the practice and waited for a callback after selecting the appropriate option. When someone called me back, I spoke with a member of staff who seemed unhelpful. I was trying to reschedule..

Would not recommend. The service has been disappointing. The waiting area appears empty despite difficulty obtaining appointments. The practice does not seem responsive to patient concerns..

The experience was quite frustrating. I attempted to book an appointment following the requested call time, but was unable to get through despite multiple attempts. When I finally did make contact,..

The service has declined significantly over the years. What was once an excellent practice has become disappointing. Getting past the reception desk is challenging, and the overall standard of care..

The reception staff took considerable time to answer calls, and I found their manner to be unwelcoming. They appeared to make quick judgments about patients based on the nature of their enquiries...

I have been a patient here for around 6 years and have found little to complain about. The practice has consistently provided good care for both myself and my family member. Like many surgeries,..

The conduct displayed was unsatisfactory.

The practice recommended my child receive the flu vaccination. The website indicated we needed to call to arrange an appointment, but we were unsuccessful in getting through initially. Eventually,..

The practice has been disappointing, with difficulty reaching them by telephone and an overall unsatisfactory experience.