Oakenhurst Medical Practice

The practice appears to have lost its sense of commitment to patient care.

A satisfactory medical practice

This practice has provided a disappointing experience marked by unprofessional conduct from staff members who seemed inadequately trained. Over the past several months, I have repeatedly raised..

No one was available to respond to emails! I would advise against registering at this practice.

Called the practice to express concerns about my care and was offered an appointment the following day. The team worked through the issues with the clinician and established a clear action plan. The..

A deeply disappointing experience. You feel like just another patient to the clinical team and administrative staff, with no individual consideration. Upon arrival, multiple staff members were..

Attended an appointment with an associate practitioner who was excellent. They demonstrated professionalism, friendliness and clear knowledge throughout the consultation. As someone with a..

This practice reflects poorly on the NHS. The service was sluggish, disorganised, and unhelpful.

Great callback service from this surgery. Excellent service from a lovely member of the reception team who showed genuine understanding of my situation. I was going to mention them specifically but..

I have consistently had positive experiences at this practice with both the clinical staff and reception team until recently. I was disappointed by my interaction with a member of the reception..

Called on a Tuesday afternoon. The receptionist's manner during the call was perceived as dismissive and unhelpful, with an abrupt end to the conversation. The interaction left a negative impression..

The receptionist displayed an unhelpful manner and appeared unprepared to manage the situation appropriately when a patient received urgent contact requests from the surgery. Such communications can..

I have had a very negative experience with this practice. Over a six-month period, I attended multiple appointments regarding an ongoing health concern, but felt the clinical team were unable to..

Following a referral to an NHS specialist service, I found myself facing a lengthy waiting period and contacted my GP surgery in considerable distress. I was listened to, helped and supported by a..

This is my local surgery which has recently merged with another health center. It is a modern building with an indoor wheelchair accessible pharmacy. It has most facilities under one roof and the..

The telephone appointment booking system has been disappointing. There are significant delays before being placed in the queue, and after an extended wait, calls are sometimes disconnected. When a..

Disappointing experience. The service gave misleading reassurance and undermined my confidence. I expected better quality of care, and the feedback from others seems to reflect similar concerns.

I had a disappointing first appointment at the practice. The clinician I saw appeared unfamiliar with my medical background and I felt my concerns were not adequately addressed during the..

I had a difficult experience involving a pharmacy issue regarding my prescriptions. There were unfounded claims made about my medication use that I felt were inaccurate. Following this, my..

Excellent experience at our local medical practice and hospital! I arranged an appointment online for the following day and was promptly referred for imaging that same morning. The practice sent me..